topic Re: R320 some ap client can't receive IP address in ZonePlanner

R320 some ap client can't receive IP address

sungjin_park — Tue, 01 Dec 2020 08:08:29 GMT

my client's R320 AP clients device can't receive IP address

few minutes later issue clear

i found some kind of log

what is No Ruckus AP log mean?

Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPDISCOVER(br1) mac-address1
Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPOFFER(br1) 192.168.40.198 mac-address1
Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: Not Ruckus AP
Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPDISCOVER(br1) mac-address2
Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPOFFER(br1) 192.168.40.180 mac-address2
Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: Not Ruckus AP
Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPREQUEST(br1) 192.168.40.29 mac-address3
Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: DHCPACK(br1) 192.168.40.29 mac-address3
Dec 1 04:25:33 RuckusAP daemon.info dnsmasq-dhcp[648]: Not Ruckus AP

Re: R320 some ap client can't receive IP address

syamantakomer — Wed, 02 Dec 2020 13:43:32 GMT

Hi Sungjin,

Could you confirm if AP is stand alone or controller managed. What version and what controller type.

Re: R320 some ap client can't receive IP address

sungjin_park — Sun, 06 Dec 2020 04:01:19 GMT

standalone AP

version 114.0.0.0.1360

Re: R320 some ap client can't receive IP address

syamantakomer — Mon, 07 Dec 2020 14:38:32 GMT

Hi,

I am not aware about any known issue like the one mentioned by you.

Could you confirm if you are using AP's local subnet as DHCP server or DHCP server is configured on your router/firewall/L3_switch.

If AP local subnet is used as DHCP server, please provide screenshot of the local subnet settings and WLAN settings where you are facing this issue.

Re: R320 some ap client can't receive IP address

sungjin_park — Sun, 13 Dec 2020 10:30:23 GMT

AP used Local subnet

few minutes later issue is clear

but my client says sometime this issue again.

Re: R320 some ap client can't receive IP address

syamantakomer — Mon, 14 Dec 2020 13:30:58 GMT

It it works all the times but sometimes you face the issue, please collect the support information at the time of issue and check logs for failure reason.