topic Re: ZD 1205 not responding in ZonePlanner

ZD 1205 not responding

rahul_madhukar — Mon, 16 Dec 2019 03:16:39 GMT

Our Zone Director 1200 stopped responding. Cannot factory reset... Any suggessions please ?

Re: ZD 1205 not responding

sanjay_kumar — Mon, 16 Dec 2019 03:35:30 GMT

Hi Rahul,

Have you tried pinging the default IP (192.168.0.2) and configured IP?
Try connecting to the Console port.
What is the LED status of the controller?
If LED status is RED or Completely off then the unit may need to be replaced.
Try with a different power supply.
If the LEDs are Green, try a different Ethernet cable on the ZD.
Make sure to try port the ports on the ZD.

If you still have the issue, then you may need to contact our support team.

Re: ZD 1205 not responding

rahul_madhukar — Mon, 16 Dec 2019 05:20:11 GMT

Yes I have tried pinging the default IP but no luck.
LED status is both power and status is solid green as soon as you power it up.
Tried both Ethernet ports no response. Also nothing on Console...

Re: ZD 1205 not responding

sanjay_kumar — Mon, 16 Dec 2019 05:45:51 GMT

Hi Rahul,

Can you try using a different power adapter?
Also, try to remove the power for 2 minutes from the controller then power it up.

While doing a factory reset, do you see any changes in the LED lights?
I believe the PC is also on the same subnet as per ZD's default IP.

If you still have same issue, please contact us support on the below link.
https://support.ruckuswireless.com/contact-us

Re: ZD 1205 not responding

rahul_madhukar — Mon, 16 Dec 2019 06:31:40 GMT

Can you suggest how to find out the firmware ver from the .bak file? We have arranged a loan hardware and trying to restore the back up. regards Rahul

Re: ZD 1205 not responding

sanjay_kumar — Mon, 16 Dec 2019 07:07:52 GMT

Hi Rahul,

Backup file is encrypted so you cannot check the file on your own. Support team can check the file and let you know the firmware version.

Re: ZD 1205 not responding

dinesh_upadhyay — Sun, 29 Nov 2020 14:41:14 GMT

Same issue at my end also .. i have contacted Ruckus .. they have suggested to raise RMA

Re: ZD 1205 not responding

roland_berger — Mon, 26 Apr 2021 07:31:56 GMT

Hi, we have exactly or at least a similar problem.

5 days ago all the AP's stopped working. Power LED green. CTL LED blinking. The solution was to power off and on the ZD 1200. The status LED on theZD went from red to green and all AP's started to working again.

Today this workaround does not work anymore. When powering off and on the ZD the status LED goes directly to green. I can not access ZD 1200 anymore. And not even ping it on its original and given IP.

Did you guys find a solution to that problem?

If the ZD is the problem. What can I do to make the AP's work without connection to the ZD?

Best Roland