topic Re: Model[h500] is not supported; connection request from AP refused with ZoneDirector 3000 in ZoneDirector

Model[h500] is not supported; connection request from AP refused with ZoneDirector 3000

hossam_kamel — Sun, 14 May 2017 05:40:10 GMT

I have ZoneDirector 3000 version 9.7.1.0 build 32. and Access Points can't join ...what must I do ??
Aacees points are H500 version 100.1.0.0.194

Re: Model[h500] is not supported; connection request from AP refused with ZoneDirector 3000

martin_martin — Sun, 14 May 2017 07:55:54 GMT

Hi Hossam,
The H500 is only supported in a higher version of the ZD software.

You need to update the ZD to a more recent release to get the H500 working.
Kind regards
Martin

Re: Model[h500] is not supported; connection request from AP refused with ZoneDirector 3000

hossam_kamel — Sun, 14 May 2017 13:04:03 GMT

Hi Martin,
Thanks for your help , but may I ask you to recommend me some image

Re: Model[h500] is not supported; connection request from AP refused with ZoneDirector 3000

eugene_eusores — Mon, 15 May 2017 02:21:06 GMT

Hi Hossam,

The Zone Director 3000 must be in firmware 9.10 and above for the h500 to be managed by the controller