firmware update issue zd3000

kevinv — Sat, 14 Feb 2026 12:54:14 GMT

Can anyone help me I have a ZD3K and it just won't update

ruckus# show sysinfo
System Overview:
Name= ruckus
IP Address= 192.168.0.2
MAC Address= 74:3E:2B:34:2F:40
Uptime= 3h 4m
Model= ZD3025
Licensed APs= 75
Serial Number= 471836000032
Version= 9.10.2.0 build 84

Devices Overview:
Number of APs= 0
Number of Client Devices= 0
Number of Rogue Devices= 0

Usage Summary:
Usage of 1 hr:
Max. Concurrent Users= 0
Bytes Transmitted= 0B
Number of Rogue Devices= 0
Usage of 24 hr:
Max. Concurrent Users= 0
Bytes Transmitted= 0B
Number of Rogue Devices= 0

Memory Utilization:
Used Bytes= 54372(kB)
Used Percentage= 6%
Free Bytes= 977112(kB)
Free Percentage= 94%

ruckus# debug
You have all rights in this mode.
ruckus(debug)# save-config 192.168.0.3 backup
Creating backup config file
Done
Uploading backup config file
The command was executed successfully.
ruckus(debug)# fw_upgrade -p tftp -s 192.168.0.3 -n zd3k_9.12.0.0.336.ap_9.12.0.0.336.img
------------------------------------------------------------------------
** Starting CLI Upgrade **
------------------------------------------------------------------------
Protocol : tftp
Server IP : 192.168.0.3
Image Name: zd3k_9.12.0.0.336.ap_9.12.0.0.336.img
------------------------------------------------------------------------
** Checking if memory is sufficient **
------------------------------------------------------------------------
.
----->Sufficient memory to perform upgrade
------------------------------------------------------------------------
** Downloading ZD image **
------------------------------------------------------------------------
..................................
----->Downloading image succeed
------------------------------------------------------------------------
** Verifying the image **
------------------------------------------------------------------------
.......................9.10.2.0 lt 9.12.0.0
..verify-upgrade returns->[OK::
]
----->Verifying image done

The support entitlement file is missing or invalid. Please contact Ruckus Support for further assistance.
------------------------------------------------------------------------
** Upgrade failed, please try again **
------------------------------------------------------------------------
fw_upgrade "-p" "tftp" "-s" "192.168.0.3" "-n" "zd3k_9.12.0.0.336.ap_9.12.0.0.336.img"
ruckus(debug)#

Re: firmware update issue zd3000

ms264556 — Sun, 15 Feb 2026 08:14:57 GMT

You can't upgrade without a support entitlement. And it's been impossible to buy ZD3000 support for so long that no ZD3000 has the necessary entitlement anymore.

Since this is the vendor's forum I won't post any workaround here. But if you asked this question on Reddit or ServeTheHome forum then you'd receive help.

topic Re: firmware update issue zd3000 in ZoneDirector

firmware update issue zd3000

Re: firmware update issue zd3000