topic Re: How to purchase support Ruckus Zone Director 1200 in ZoneDirector

How to purchase support Ruckus Zone Director 1200

alexbabetov — Wed, 18 Jun 2025 11:36:53 GMT

Hello! I bought a Ruckus Zone Director 1200 S/N 481508001576 on eBay. When updating the firmware, it gives an error: A support upgrade entitlement does not appear to have been purchased for this ZD. Please contact Ruckus Support for further assistance. [What's this?] How can I purchase this support to include the R730 AP in the network? Sincerely, Alexey Babetov

Re: How to purchase support Ruckus Zone Director 1200

vignesh_ramasam — Wed, 18 Jun 2025 15:38:53 GMT

Hi Alexey,

Good day!

What is the current version of the ZD1200? You need a support entitlement to upgrade the ZD1200.

Please contact the Ruckus sales team to obtain the support licenses. Access the following link to contact sales:

https://www.ruckusnetworks.com/support/contact-us/

Let me know if you have any further queries.

Thank you

Regards,

Vignesh

Re: How to purchase support Ruckus Zone Director 1200

alexbabetov — Fri, 20 Jun 2025 07:02:02 GMT

I filled out a form with the sales team but have not received a response from them for three days now.

Re: How to purchase support Ruckus Zone Director 1200

alexbabetov — Fri, 20 Jun 2025 23:05:27 GMT

our version is

ModelLicensed APsS/NVersion 9.12.2.0 build 204

Re: How to purchase support Ruckus Zone Director 1200

Imran_ruckus — Mon, 23 Jun 2025 12:59:23 GMT

Hi @alexbabetov

Thank you for reaching out to the RUCKUS Community.

One of our dedicated engineers will review your query and respond to you shortly.

We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: How to purchase support Ruckus Zone Director 1200

vignesh_ramasam — Tue, 24 Jun 2025 13:16:25 GMT

Hi Alex,

I understand the concern that you are not receiving an update from the sales team.

Please check for partners nearby using the link:

https://www.ruckusnetworks.com/partners/partner-locator/

Let me know if you have any further queries.

Regards,

Vignesh

Re: How to purchase support Ruckus Zone Director 1200

a12998 — Tue, 01 Jul 2025 04:04:10 GMT

I am running into exactly the same issue!