topic Ruckus admin. in ZoneDirector

Ruckus admin.

george_nichols — Thu, 09 Jan 2025 21:27:03 GMT

I have a new VErizon router, and new wifi name. I can't get it to work with my r700 access points, and zone director. It wont let me log into the admin, keeps timing out. How should i proceed. my system is running off my old wifi account, not the new one i created with the router

Re: Ruckus admin.

Squozen — Fri, 10 Jan 2025 08:14:56 GMT

Try a console cable.

Re: Ruckus admin.

Imran_ruckus — Fri, 10 Jan 2025 11:59:25 GMT

Hi @george_nichols
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

One of the Engineers from the Zone Director team will assist you with this.

Thank you again.

Best regards,

Imran Sanadi

Re: Ruckus admin.

george_nichols — Fri, 10 Jan 2025 19:48:58 GMT

Thank you

Re: Ruckus admin.

george_nichols — Fri, 10 Jan 2025 22:32:47 GMT

Is there a time that I can get help?

Re: Ruckus admin.

george_nichols — Mon, 13 Jan 2025 15:52:47 GMT

Who should I talk with about this issue.

Re: Ruckus admin.

Imran_ruckus — Mon, 13 Jan 2025 16:16:43 GMT

Hi @george_nichols

Greetings!

We apologize for the inconvenience caused.

Please allow us some time as we are currently coordinating internally to have a ZD Engineer assist you.

We greatly appreciate your patience and understanding.

Best regards,
Imran Sanadi
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