A customer using zd-1200 is having a problem.

msk — Mon, 11 Nov 2024 04:57:11 GMT

Hello. I am writing this because a customer using zd-1200 is having a problem.

The customer is the administrator of zd-1200 and several network infrastructures.

However, the customer is currently experiencing a phenomenon in which some information is not displayed on the web interface of zd-1200.

The customer gave me a VDI for remote management, and I checked the phenomenon by logging into the zd1200 the customer is using through the VDI.

System > system info, system settings, all alarm are representative.
If you look at the attached file, the left side shows information for each menu that is not displayed, and the right side shows information that is displayed normally.

The VDI currently being used by the customer appears as shown on the left, and the same appearance appears even after deleting cache and cookies in Chrome and Edge browsers.

Is there a solution?

The VDI used by the customer is Citrix VM and is a closed network structure that is not connected to the external Internet.

I hope the screenshot in the attached file was helpful.
Thank you.

Re: A customer using zd-1200 is having a problem.

James — Mon, 11 Nov 2024 08:20:50 GMT

Hello,

Please access the ZD using Mozilla Firefox browser. This should fix the issue of missing system info.

Re: A customer using zd-1200 is having a problem.

sagar_kuber — Mon, 11 Nov 2024 09:21:01 GMT

Hi,

This is a known issue. Captured under following KBA: https://support.ruckuswireless.com/articles/000011894

Please refer this KBA for workaround and resolution.

Regards,

Sagar Kuber

Sr.Technical Support Engineer

topic Re: A customer using zd-1200 is having a problem. in ZoneDirector

A customer using zd-1200 is having a problem.

Re: A customer using zd-1200 is having a problem.

Re: A customer using zd-1200 is having a problem.