topic Re: APs in the Zone Director rebooting constantly in ZoneDirector

APs in the Zone Director rebooting constantly

jenny_anne_flor — Mon, 18 Jan 2021 02:45:44 GMT

Seeing multiple alerts with these reasons:
last disconnected reason [AP Restart : application reboot]
last disconnected reason [Change State Response Loss]
last disconnected reason [Get Configurations Fault]

Re: APs in the Zone Director rebooting constantly

jenny_anne_flor — Mon, 18 Jan 2021 02:47:01 GMT

Tried to replace POE switch but still issue persist.
Any advice on this?

Re: APs in the Zone Director rebooting constantly

syamantakomer — Tue, 19 Jan 2021 22:45:53 GMT

Hi Jenny,

Please confirm the ZD firmware version, number of APs you have, how many APs are rebooting and how frequently.

Make sure your ZD is on the recommended version, as per its supported AP models.

To troubleshoot the issue, check the event log and find what is the reboot reason. Also try to download support info and look for "last reboot reason".

You may need to open a support case for further troubleshooting, if you are sure power, cabling and software version is fine.

Re: APs in the Zone Director rebooting constantly

jenny_anne_flor — Wed, 20 Jan 2021 01:11:08 GMT

Hi Omer,

Current ZD version is 10.2.1.0 build 75
Total of 113 APs inside, however 10-32 APs are constantly rebooting everyday which is affecting the Wifi connection at the area.

Mostly are R700 and R720 APs.

We are currently looking into the switch logs as well suspecting this might be the cause.

Thanks for the advise!

Re: APs in the Zone Director rebooting constantly

syamantakomer — Wed, 20 Jan 2021 13:55:18 GMT

Hi Jenny,

If this is happening due to switch power, you should be able to see some information on APs support info with reboot reason code as "Unknown".

As I suggested earlier, open a support case if you find everything on switch and physical connectivity fine.

Re: APs in the Zone Director rebooting constantly

sergiosoto78 — Mon, 03 Jul 2023 14:21:22 GMT

I am having the same issue with the r720 APs. It started with the previous firmware update.