https://community.ruckuswireless.com/t5/ZoneDirector/Ruckus-ac-ZD1200/m-p/59574#M8273 <P><SPAN class="">2023/5/27 UTC+8&nbsp;I used to have 9 R700 ap ac zd1200, which is in normal use. </SPAN><SPAN class="">Today, when I add devices, R500 cannot be displayed and the connection cannot be managed by ac</SPAN></P> Sat, 27 May 2023 09:25:39 GMT umut 2023-05-27T09:25:39Z https://community.ruckuswireless.com/t5/ZoneDirector/Ruckus-ac-ZD1200/m-p/59574#M8273 <P><SPAN class="">2023/5/27 UTC+8&nbsp;I used to have 9 R700 ap ac zd1200, which is in normal use. </SPAN><SPAN class="">Today, when I add devices, R500 cannot be displayed and the connection cannot be managed by ac</SPAN></P> Sat, 27 May 2023 09:25:39 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Ruckus-ac-ZD1200/m-p/59574#M8273 umut 2023-05-27T09:25:39Z https://community.ruckuswireless.com/t5/ZoneDirector/Ruckus-ac-ZD1200/m-p/59581#M8274 <P>Hi <a href="https://community.ruckuswireless.com/t5/user/viewprofilepage/user-id/18769">@umut</a> ,</P><P>I assume all <STRONG>R700</STRONG> are working fine, only issue is observed with <STRONG>R500</STRONG>.</P><P>- Verify the AP <STRONG>license number</STRONG> and use count on the ZD.<BR />- Verify the firmware on AP using <STRONG>fw show</STRONG> from cli.<BR />- If license count is good, is there any error you see on the <STRONG>ZD GUI events</STRONG>.<BR />- Share output of <STRONG>get director</STRONG> from AP CLI.</P><P>&nbsp;</P> Sat, 27 May 2023 18:58:36 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Ruckus-ac-ZD1200/m-p/59581#M8274 vijaykuniyal 2023-05-27T18:58:36Z