topic Re: ZD 1200 error on boot in ZoneDirector

ZD 1200 error on boot

Nicolas75 — Wed, 22 Feb 2023 10:37:49 GMT

Hi,

I Think the CF card has a problem because I have the following message :

Booting 'Normal bootup from system image (current)'

kernel (hd0,2)/bzImage console=ttyS0,115200n8 root=/dev/sda3 ro quiet
[Linux-bzImage, setup=0x2e00, size=0x26c740]
RUBsavedefault 1
=====<< PREVIOUS BOOTUP STATUS >>====================================
Previous bootup noramlly =>
Boot up saved partition (Current Image) ...
=====================================================================

pci 0000:01:00.0: BAR 6: no parent found for of device [0xffff0000-0xffffffff]
pci 0000:02:00.0: BAR 6: no parent found for of device [0xffff0000-0xffffffff]
alg: skcipher: Failed to load transform for ecb-aes-aesni: -2
rks_pkt_trace_init create tif0 successfully.
Get output dev

How to reinstall the CF?

Thank a lot !

Re: ZD 1200 error on boot

sanjay_kumar — Thu, 23 Feb 2023 03:44:42 GMT

Hi @Nicolas
Seems like something went wrong with the ZD. We cannot reinstall the CF but we can try the below options. If nothing working then it needs to be RMA'd.

1. Power off the device for 5 minutes (make sure to remove the cable from ZD) and turn it on.
2. Try using a different power source.
3. Try doing a Factory reset by pressing the F/D button for more than 30 seconds.

Re: ZD 1200 error on boot

Nicolas75 — Mon, 27 Feb 2023 16:01:19 GMT

nothing work.

How do I request a RMA?

Re: ZD 1200 error on boot

sanjay_kumar — Tue, 28 Feb 2023 01:55:45 GMT

Hi @Nicolas75
Please reach out to our support from the below link and raise the RMA.

https://support.ruckuswireless.com/contact-us