topic Re: No Gui access, even after a F/D reset, still redirected in ZoneDirector

No Gui access, even after a F/D reset, still redirected

Emanuele — Thu, 03 Nov 2022 07:08:39 GMT

Hello,

I try to re-use a ZD1200, performed a factory reset but this is impossible to access the management page gui, there is a redirection to an internal page, I presume an old guest/user portal.

SSH CLI is fine, but I cannot find where to disable the redirection of the GUI page to a non-existing https://xyz.123 page. I was able to define a management IP, that was different of the one that was "still" after the Factory reset, but even that one is redirected.

Via CLI I could upgrade the firmware, hoping this would erase this setting somehow, but no.

Any hint what I could try? (I perfomed a FC reset 3-4 x, 20 second pressed the dip-swicht and also via a CLI command).

Thanks !

Re: No Gui access, even after a F/D reset, still redirected

ms264556 — Thu, 03 Nov 2022 12:21:59 GMT

Try directly entering an https URL rather than an http URL, so that the redirect isn't triggered.

So instead of e.g. http://192.168.0.2 you can try https://192.168.0.2

Re: No Gui access, even after a F/D reset, still redirected

syamantakomer — Thu, 03 Nov 2022 14:07:51 GMT

Hi Emanuele,

Could you share a screenshot of exact URL and the error you are getting?

In factory default state you should be able to access controller via CLI and GUI (setup wizard page).

Are you sure factory reset is successful?

Re: No Gui access, even after a F/D reset, still redirected

Emanuele — Fri, 04 Nov 2022 08:30:47 GMT

Hello, I tried this but not working, http is redirected to https and this that specific address...

Re: No Gui access, even after a F/D reset, still redirected

Emanuele — Fri, 04 Nov 2022 10:46:01 GMT

Hello,

I just made a video starting after a CLI "set-factory" command:

EDIT: removed link

Here you can see I setup a management IP access (192.168.0.2), later you can see that despite the F-reset, the "old" .72 address is still there, and the gui interface access atempt redirect to the not existing link.

Re: No Gui access, even after a F/D reset, still redirected

Rao — Fri, 04 Nov 2022 09:34:15 GMT

Hi @Emanuele,

I can see from the video that you are able to change the IP. However, you are suspecting that there is an SSL cert on ZD. Can follow the below command to restore the cert to default. Additionally, also check if there are any DNS entries in the network for the IP and also host entry on the machine used.

https://www.manageengine.com/network-monitoring/how-to/how-to-add-static-entry.html

Welcome to the Ruckus Wireless ZoneDirector 3000 Command Line Interface
ruckus> en
ruckus# conf
You have all rights in this mode.
ruckus(config)# certificate
ruckus(config-certificate)# restore

Regards,

Rao

Re: No Gui access, even after a F/D reset, still redirected

Emanuele — Fri, 04 Nov 2022 10:46:28 GMT

Hello Rao,

that helped me!

I was trying to remove some kind of redirection rule etc..but restoring defaults for the certificate made the job! (then why the F-reset was not removing that...?)

Also I figured out that .72 was basically due to the DHCP leased IP (for a time), that was not fixed!

Thanks a lot!