topic Re: ZD ACL Whitelist new entries not able to connect in ZoneDirector

ZD ACL Whitelist new entries not able to connect

dionisio_iii_hi — Thu, 28 Apr 2022 07:34:52 GMT

Hello,

We have a WLAN configured with a Whitelist ACL which has been working great.

Lately, we found that new entries to the Whitelist are not able to connect to the WLAN SSID. The old devices already entered can connect without issues though.

We've tried removing some entries thinking that we might have hit a limit but problem still persists.

Any idea why this is happening?

Any assistance is greatly appreciated!

Re: ZD ACL Whitelist new entries not able to connect

dionisio_iii_hi — Thu, 05 May 2022 08:24:04 GMT

Anybody encountered this issue before?

Re: ZD ACL Whitelist new entries not able to connect

syamantakomer — Thu, 05 May 2022 23:39:39 GMT

Please confirm the ZD version and also try disabling the ACL once and re-apply it.

If issue continues, please log case with support.

Re: ZD ACL Whitelist new entries not able to connect

dionisio_iii_hi — Wed, 11 May 2022 07:23:47 GMT

Hello Syamantak,

We tried this without success.

Created a new WLAN SSID with a new ACL whitelist with only a single MAC address entry. Result was intermittent - sometimes device can connect and sometimes not.

Logs shows a lot of "Delete pending Del Station", "Delete pending Set Station Param", and "Delete pending Add Station" when searching for the MAC address that is whitelisted. I don't know what these mean.

Any assistance is greatly appreciated.

Re: ZD ACL Whitelist new entries not able to connect

syamantakomer — Tue, 21 Jun 2022 13:34:23 GMT

Hi,

Logs mentioned by you are unrelated to the issue.

Could you confirm ZD firmware version, AP model in use and number of ACL entries you have.

Also confirm if you already logged a case. Share the case number.

Re: ZD ACL Whitelist new entries not able to connect

dionisio_iii_hi — Thu, 23 Jun 2022 09:23:53 GMT

Hi Syamantak,

We already created a case regarding this issue.

Case ID : 01354305

Regarding on your inquires about the ZD version. We are using v.10.3.0.0 build 362 with AP model R600.

We tried to create a new ACL profile with only one(1) new device added. But the issue still persist. On our old ACL profile. We currently have 110 users.