topic Re: Zone Director 1200 Not Connected Web İnterface in ZoneDirector

Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Mon, 07 Sep 2015 08:00:01 GMT

Hi,

I can not access the device 's web interface .

I need to reboot my reach .
After a while, it lost access happening again .
The upper status LED flashes red .
Then simultaneous wireless connections are breaking and coming back.
Best regards

Re: Zone Director 1200 Not Connected Web İnterface

martin_martin — Mon, 07 Sep 2015 08:10:17 GMT

Are you sure, your network connections (switch) is stable ?
Did you use the original power supply of the unit ?

Did you try the second port of the ZD1200 ?

Kind regards
Martin

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Mon, 07 Sep 2015 08:17:03 GMT

Yes Perfect network no ping lost. No wired network problems.
MASS POWER AC ADAPTER
P/N 740-64246-011
Model:wgf-1200200M2
INPUT:100-240 v 50/60Hz 0.6A
Output: 12.0V --2.0A

It called port 1 and port 2

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Mon, 07 Sep 2015 08:22:41 GMT

No problem when I run it standalone access points
I have this problem when I get to the circuit ZD1200

Re: Zone Director 1200 Not Connected Web İnterface

martin_martin — Mon, 07 Sep 2015 08:45:29 GMT

Can you give us more info on that ?
You mean when you set the access points as standalone, you can access the webgui from the ZD1200 again ?
if so that looks like a network ip addressing issue.

you should be able to see what happens when you do a packet trace between the ZD1200 and the switch. (most switches, Cisco / HP you can setup a port as monitoring port and connect to that with wireshark).

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Mon, 07 Sep 2015 08:52:29 GMT

I do not have problems when I run the standalone access points. I'm having this problem when I run with Zonedirect 1200. There is no conflict over wired netow rope. I will share with you whether recording package with wire Shark.

Re: Zone Director 1200 Not Connected Web İnterface

martin_martin — Mon, 07 Sep 2015 08:54:07 GMT

Hi Ferdi,

I think, the best way forward is that you open a case with support.

They can help you in detail to troubleshoot your issue.

Kind regards
Martin

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Tue, 08 Sep 2015 05:26:30 GMT

Thank you Martin
Thank you for your help
Best regards

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Tue, 08 Sep 2015 06:35:36 GMT

Hi Martin,

Zone Director 1200 network monitor file wire shark link (.pcap)

http://we.tl/b6KKK1U3Tu

Please help me

Best regards

Re: Zone Director 1200 Not Connected Web İnterface

monnat_systems — Tue, 08 Sep 2015 12:47:02 GMT

ferdi & martin...

i "think" its one of those issue to do with ARP table flooding (ER-2106). its recommend to upgrade to 9.9.1 MR version. May be you can start troubleshooting from there..

btw - one of my customer's ZD1100 had similar issue for couple of months and upgrading to 9.9.1, problem not seen any more. it was above issue which i mentioned...

Re: Zone Director 1200 Not Connected Web İnterface

monnat_systems — Tue, 08 Sep 2015 12:48:03 GMT

ferdi made a point, since this issue happens only to controller hence when he makes AP as standalone, they all work ok...

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Tue, 08 Sep 2015 12:51:01 GMT

Thank you so much. I'm experimenting with the outcome. Would you recommend this version?zd1200_9.12.0.0.336.ap_9.12.0.0.336.img

Re: Zone Director 1200 Not Connected Web İnterface

monnat_systems — Tue, 08 Sep 2015 13:12:11 GMT

ferdi,

if you are trying solve this issue then i would advice that just stick to upgrading either to 9.9.0.0.216 or 9.9.1 MR version. sometime bug fixes does not get carried forward to newer version due to human error.
If you running a hardware which works only on 9.12.0.0.336 or feature which is on 9.12.0.0.336 then it make sense to contact support get confirmation or review the release notes and then upgrade...

hope this helps...

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Tue, 08 Sep 2015 14:51:55 GMT

Hi Monnat ,
What problems did not accept
I'm doing the incorrect version of the installation.Which version should I install. The present version 9.9.0.0 build 205.
The support entitlement file is missing or invalid. Please contact Ruckus Support for further assistance.
zd1200_9.9.1.0.31.ap_9.9.1.0.31

Re: Zone Director 1200 Not Connected Web İnterface

monnat_systems — Tue, 08 Sep 2015 14:55:51 GMT

you should be able to upgrade from 9.9.0.0 build 205 to 9.9.1.0.31 however you will have to contact support to get your firmware download trouble sorted...

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Mon, 14 Sep 2015 06:32:42 GMT

The problem was solved by making the product activation
I thank you all respect

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Mon, 21 Sep 2015 07:45:43 GMT

I see the following error when I investigated logs

Zone Director 1200 error logs.

2015/09/21 10:00:47Yüksek System is recovered from failure2015/09/21 07:48:16Yüksek System is recovered from failure2015/09/21 06:08:54Yüksek System is recovered from failure2015/09/21 04:29:34Yüksek System is recovered from failure2015/09/21 03:56:27Yüksek System is recovered from failure

Re: Zone Director 1200 Not Connected Web İnterface

monnat_systems — Mon, 21 Sep 2015 11:09:16 GMT

firstly, take the debug file out...send it to support for review.
I see from logs that controller is kind recovering from crash every one hour...
Can you please for testing remove the controller from network and see if the crashes/failures stop because sometimes something (malformed packet) coming from the network or AP or user fails it...

if it is really network triggered then you should be able to figure it out in an hour or so...

if it continues, just hard reset the controller, start from scratch...keep the backup file handy BUT i would recommend not to use it in your case...as you may got wrong configuration which is causing this issue...

Re: Zone Director 1200 Not Connected Web İnterface

ferdi_kilic — Mon, 21 Sep 2015 12:59:24 GMT

Hi Monnat;
Thank you for your help. I am sending log records.
There are delays in ping times. However, no packet loss. ZD 1200 CPU utilization 50%
https://www.wetransfer.com/downloads/16788b68cdd3c1ac3181a754e4f2f6f120150921125504/cdd4d80cae9b3b2f...

Re: Zone Director 1200 Not Connected Web İnterface

monnat_systems — Mon, 21 Sep 2015 18:05:14 GMT

HI Ferdi,

i can't open debug file so you need to open a case with support. Having said this i did open the syslogs and noticed the following:

    Line 16508: Sep 20 19:18:37 IC_ENERJI init: process '/bin/rhttpd' (pid 13671) exited. Scheduling for restart.
    Line 16938: Sep 20 19:50:59 IC_ENERJI init: process '/bin/clusterD' (pid 14477) exited. Scheduling for restart.
    Line 16969: Sep 20 19:51:44 IC_ENERJI init: process '/bin/rhttpd' (pid 14902) exited. Scheduling for restart.
    Line 17400: Sep 20 20:24:06 IC_ENERJI init: process '/bin/clusterD' (pid 15733) exited. Scheduling for restart.
    Line 17431: Sep 20 20:24:50 IC_ENERJI init: process '/bin/rhttpd' (pid 16131) exited. Scheduling for restart.
    Line 17870: Sep 20 20:57:13 IC_ENERJI init: process '/bin/clusterD' (pid 17016) exited. Scheduling for restart.
    Line 17901: Sep 20 20:57:57 IC_ENERJI init: process '/bin/rhttpd' (pid 17381) exited. Scheduling for restart.
    Line 18332: Sep 20 21:30:19 IC_ENERJI init: process '/bin/clusterD' (pid 18243) exited. Scheduling for restart.
    Line 18363: Sep 20 21:31:03 IC_ENERJI init: process '/bin/rhttpd' (pid 18611) exited. Scheduling for restart.
    Line 18800: Sep 20 22:03:25 IC_ENERJI init: process '/bin/clusterD' (pid 19487) exited. Scheduling for restart.