https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43644#M7860 How about a different browser? Tue, 17 Jun 2014 19:04:32 GMT primoz_marinsek 2014-06-17T19:04:32Z https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43643#M7859 have tried hard resetting the device, but every time I log in with user name "super" and password "sp-admin" it doesn't progress and asks for the same details again. <BR /> very frustrating as I cant work out why this would be happening? <BR /> windows internet explorer says there's and invalid certificate when opening the page but that's it. Tue, 17 Jun 2014 15:10:53 GMT https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43643#M7859 ricky_clarke_66 2014-06-17T15:10:53Z https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43644#M7860 How about a different browser? Tue, 17 Jun 2014 19:04:32 GMT https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43644#M7860 primoz_marinsek 2014-06-17T19:04:32Z https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43645#M7861 I've tried with internet explorer and google chrome. No luck with either <span class="lia-unicode-emoji" title=":confused_face:">😕</span> Tue, 17 Jun 2014 19:06:57 GMT https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43645#M7861 ricky_clarke_66 2014-06-17T19:06:57Z https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43646#M7862 Firefox usually works best when logging into the AP's. Tue, 17 Jun 2014 19:35:35 GMT https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43646#M7862 brian_mccarthy_ 2014-06-17T19:35:35Z https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43647#M7863 Can you use something like Putty and SSH to the device? <BR /><BR /> If you can login that way maybe try the following command <BR /><BR /> rkscli: set factory <BR /><BR /> Maybe the reset button isn't working correctly Wed, 18 Jun 2014 07:00:18 GMT https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43647#M7863 primoz_marinsek 2014-06-18T07:00:18Z https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43648#M7864 have tried putty, but just shows unable to connect error when i tpye in the ip address :-/ <BR /> and tried firefox with no luck either! <BR /> fustrating..... is there a way of forcing a firmware upgrade onto it? n then seeing if that allows a successful log in? Wed, 18 Jun 2014 09:58:42 GMT https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43648#M7864 ricky_clarke_66 2014-06-18T09:58:42Z https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43649#M7865 Probably need to open a case but I would say the AP is dead. Thu, 19 Jun 2014 12:50:21 GMT https://community.ruckuswireless.com/t5/ZoneDirector/have-a-zoneflex-7363-I-m-unable-to-log-into-the-web-interface/m-p/43649#M7865 primoz_marinsek 2014-06-19T12:50:21Z