topic ZD 1200 - Started having issues with lack of WIFI in the house in ZoneDirector

ZD 1200 - Started having issues with lack of WIFI in the house

bache_kermooni — Wed, 03 Jun 2020 23:59:43 GMT

Running 5 hotspots with it. Nothing connected to WIFI works. Went to my mobile phone. WIFI not connected. Removed and added the WIFI. It tells me the WIFI id is "Not in range". Tried turning the ZD on and off. Bad idea. The status light used to be green. Now, it is off and will not come on. Please assist. Thanks.

Re: ZD 1200 - Started having issues with lack of WIFI in the house

deject_masetrse — Fri, 05 Jun 2020 09:03:02 GMT

Hi,what is it your access point that connected to zone director ?

Re: ZD 1200 - Started having issues with lack of WIFI in the house

syamantakomer — Mon, 08 Jun 2020 15:54:41 GMT

Hi Bache,

Please provide more details like, ZD firmware version, how many APs are connected to ZD, what AP model.

Try to download any free wifi scanner on your Android/iOS or windows system and check if scanner is showing WLANs or not.

"Not in range" is expected when your device saves the WLAN settings but that specific WLAN is not broadcasting or you are far from it.

Most probably its a configuration issue which you may have to check from ZD side. If you are not much familiar, log a support case for assistance.

Below is the user guide for 10.4 (latest version).

https://support.ruckuswireless.com/documents/3167-zonedirector-10-4-ga-user-guide

Regards,
Syamantak Omer