https://community.ruckuswireless.com/t5/ZoneDirector/ZD11-fials-continually-on-upgrade-no-way-to-upgrade-firmware/m-p/42464#M7593 No force recovery mode behavior in the Controllers.<BR /><BR />1. Best practice is to save your 9.6 ZD backup file, (and put '961015' digits in the filename to remind<BR />you if you ever need to role back again) with any upgrade.&nbsp; Next, to help your next attempt to hopefully <BR />be more successful, please clear your Monitor page Alarms and Events/Activities (clear all), and reboot <BR />before you try again.&nbsp; This clears memory.<BR /><BR />2. Run a continuous ping to your ZD during the upgrade as you follow along on the WebUI screens.<BR />If you see that the firmware is uploaded and the ZD is rebooting, your pings should eventually fail for<BR />a few seconds, indicating that it has rebooted (to the new image), and start up again.<BR /><BR />Wait for a green Status LED is the next advice, but if it's been more than 5 minutes after you saw <BR />pings fail/restart, try opening a login page.&nbsp; If you get one and login, check your Dashboard system <BR />overview to see the Version. Tue, 01 Sep 2015 20:04:56 GMT michael_brado 2015-09-01T20:04:56Z https://community.ruckuswireless.com/t5/ZoneDirector/ZD11-fials-continually-on-upgrade-no-way-to-upgrade-firmware/m-p/42463#M7592 I am trying to upgrade one of my Zone directors. It is a ZD1112 with no AP's attached. Current firmware is 9.6.1.0.15. After the system has uploaded the firmware the dialog changes to 'restarting', the status led flashes red; on and off, and that's all, I reset it after 2,5 hours. I know it's not the firmware as II successfully upgraded the other two ZD100's that I have yesterday using the same img file. Is there a way to firce the ZD100 into recovery mode so try and manually delete the current firmware so that I can try reloading it directly? Thu, 27 Aug 2015 11:56:29 GMT https://community.ruckuswireless.com/t5/ZoneDirector/ZD11-fials-continually-on-upgrade-no-way-to-upgrade-firmware/m-p/42463#M7592 mark_spring 2015-08-27T11:56:29Z https://community.ruckuswireless.com/t5/ZoneDirector/ZD11-fials-continually-on-upgrade-no-way-to-upgrade-firmware/m-p/42464#M7593 No force recovery mode behavior in the Controllers.<BR /><BR />1. Best practice is to save your 9.6 ZD backup file, (and put '961015' digits in the filename to remind<BR />you if you ever need to role back again) with any upgrade.&nbsp; Next, to help your next attempt to hopefully <BR />be more successful, please clear your Monitor page Alarms and Events/Activities (clear all), and reboot <BR />before you try again.&nbsp; This clears memory.<BR /><BR />2. Run a continuous ping to your ZD during the upgrade as you follow along on the WebUI screens.<BR />If you see that the firmware is uploaded and the ZD is rebooting, your pings should eventually fail for<BR />a few seconds, indicating that it has rebooted (to the new image), and start up again.<BR /><BR />Wait for a green Status LED is the next advice, but if it's been more than 5 minutes after you saw <BR />pings fail/restart, try opening a login page.&nbsp; If you get one and login, check your Dashboard system <BR />overview to see the Version. Tue, 01 Sep 2015 20:04:56 GMT https://community.ruckuswireless.com/t5/ZoneDirector/ZD11-fials-continually-on-upgrade-no-way-to-upgrade-firmware/m-p/42464#M7593 michael_brado 2015-09-01T20:04:56Z