https://community.ruckuswireless.com/t5/ZoneDirector/ZD1200-Latest-Firmware-9-13-Setup-Wizard-can-t-get-past/m-p/42109#M7509 New ZD1200. I believe it had 9.10 or 9.9 on it. Setup Wizard worked fine. Got on our network, downloaded the latest firmware, upgraded it (it lost its configuration - not a big deal), but now it won't get past the Management IP in the Setup Wizard.<BR /><BR />I've opened up a ticket with Ruckus, but that may take a while, and I was hoping maybe somebody else has come across this issue and found a resolution.<BR /><BR />Thanks! Wed, 28 Feb 2018 21:43:55 GMT tech_team_5dfvl 2018-02-28T21:43:55Z https://community.ruckuswireless.com/t5/ZoneDirector/ZD1200-Latest-Firmware-9-13-Setup-Wizard-can-t-get-past/m-p/42109#M7509 New ZD1200. I believe it had 9.10 or 9.9 on it. Setup Wizard worked fine. Got on our network, downloaded the latest firmware, upgraded it (it lost its configuration - not a big deal), but now it won't get past the Management IP in the Setup Wizard.<BR /><BR />I've opened up a ticket with Ruckus, but that may take a while, and I was hoping maybe somebody else has come across this issue and found a resolution.<BR /><BR />Thanks! Wed, 28 Feb 2018 21:43:55 GMT https://community.ruckuswireless.com/t5/ZoneDirector/ZD1200-Latest-Firmware-9-13-Setup-Wizard-can-t-get-past/m-p/42109#M7509 tech_team_5dfvl 2018-02-28T21:43:55Z https://community.ruckuswireless.com/t5/ZoneDirector/ZD1200-Latest-Firmware-9-13-Setup-Wizard-can-t-get-past/m-p/42110#M7510 Hi,<BR />&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If you have a good power adapter (might want to swap to test), use a paperclip to press <BR />the indented RESET button on the left of front panel Eth ports, for 8+ seconds before release.<BR /><BR />ZD1200 latest User Guide:<BR /><A href="https://support.ruckuswireless.com/documents/2150-zonedirector-10-1-0-ga-user-guide" rel="nofollow" target="_blank" title="Link https//supportruckuswirelesscom/documents/2150-zonedirector-10-1-0-ga-user-guide">https://support.ruckuswireless.com/documents/2150-zonedirector-10-1-0-ga-user-guide</A> <BR /><BR />&nbsp;&nbsp;&nbsp;&nbsp; When defaulted, the ZD will have 192.168.0.2 IP address, with admin/admin login.&nbsp; If you<BR />get this far, are you able to configure other things?&nbsp; Try FF/Chrome, over Edge/Safari browser. Wed, 28 Feb 2018 21:53:55 GMT https://community.ruckuswireless.com/t5/ZoneDirector/ZD1200-Latest-Firmware-9-13-Setup-Wizard-can-t-get-past/m-p/42110#M7510 michael_brado 2018-02-28T21:53:55Z