topic Re: Guest pass not working, asking for wifi network security key in ZoneDirector

Guest pass not working, asking for wifi network security key

brendon_chatfie — Thu, 31 Oct 2013 00:22:47 GMT

My guest pass system isn't working, when connecting to the guest ssid users are being asked for the network security key instead of being connected automatically and redirected to the guest pass login screen. I haven't changed anything on the zone director until 2 days ago when i rebooted and updated the firmware but this didn't fix my issue

Re: Guest pass not working, asking for wifi network security key

keith_redfield — Sat, 02 Nov 2013 06:15:24 GMT

Hi Brendon,

Can you clarify:

What version are you running?
It was working or it never has worked?
It stopped when?

You say you upgraded to try to fix the issue. What were you running, what did you upgrade to?

Sorry for all the questions. If this is urgent, please go ahead and open a case

Re: Guest pass not working, asking for wifi network security key

brendon_chatfie — Mon, 04 Nov 2013 21:01:16 GMT

Hi Keith,

The support desk fixed my issue.

I had another SSID with a similar name that was causing the issue. They logged on and fixed it within a couple of minutes.

Thank you for your response.

Re: Guest pass not working, asking for wifi network security key

keith_redfield — Mon, 04 Nov 2013 21:22:47 GMT

Great! Thanks