topic Ruckus ZD Hotspot External Server in ZoneDirector

Ruckus ZD Hotspot External Server

noel_saldana — Tue, 11 Jun 2019 11:03:37 GMT

Hi, need assistance as we are deploying Ruckus ZD to integrate to an external server coming from the ISP. The portal page is now working but the post-authentication can't continue as there is problem and clients can't get through the internet.
We've got a packet capture where the ISP mentioned to us that the ZD is not responding back to the external server.
Also following ports are opened as per suggested by TAC: 8090, 8099, 8100, 8111, 9997, 9998, 80, 443.
Please see links for reference and your review:
https://drive.google.com/open?id=1E99XEkNkawLBzDm2NWdJnd23oPLPy3wg
https://drive.google.com/open?id=14yO_3htlao6t2X96ncMUogL4WuNe33SB

Re: Ruckus ZD Hotspot External Server

troy_coker — Sun, 28 Jul 2019 20:46:26 GMT

Did you get a fix?

Re: Ruckus ZD Hotspot External Server

michael_brado — Mon, 29 Jul 2019 22:38:23 GMT

I'm not going to look at some unknown information links... Maybe if you open a case with TAC, you can provide your ZD IP address, your HotSpot URL, etc please.

https://support.ruckuswireless.com/contact-us