topic Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard in ZoneDirector

Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

mike_chan_2vy8m — Fri, 22 Nov 2019 01:51:18 GMT

I am not able to access the web-based GUI but can login into my Zonedirector 1100 via SSH (Putty)

I have tried different browsers (Chrome, Firefox, Edge) but did not work, and here are the screen captures:

I also tried to reset the certificate and re-generate the private key using the following CLI commands:

Ruckus> en

Ruckus# config

Ruckus (config)# certificate

Ruckus (config-certificate)# restore

Ruckus (config-certificate)# re-generate-private-key 1024

When I used PUTTY to connect to ZD1100, I got the following message:

It seems that it has to do with the SSL certificate?

Anyone have any suggestions? Many thanks

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

victor_cenac — Fri, 22 Nov 2019 05:44:30 GMT

If I were you.... I would find an old version of Firefox (like version 6 or 12...) and not let it upgrade... and connect with it to the ZD. The ZD software must be very old and only support deprecated crypto.
You may also have good luck with an older version of IE with all its security options disabled.
After successful connection, upgrade the software in the ZD following the supported upgrade path.

I am not aware if you could upload newer firmware and start the upgrade via SSH, but it's worth checking.

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

sanjay_kumar — Fri, 22 Nov 2019 06:03:37 GMT

Hi Michael,

I have faced this issue in the past when accessing the ZD running on older software.
I have tried Firefox portable version 30.0 to resolve it.

If the ZD is running on older version, I would recommend to upgrade it if possible. Because you might end up with the same issue with the latest browsers.

Regards,
Sanjay Kumar

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

mike_chan_2vy8m — Fri, 22 Nov 2019 13:04:57 GMT

Many thanks, I will try it. In SSH mode, I have tried to upgrade the firmware but it's not successful.

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

mike_chan_2vy8m — Fri, 22 Nov 2019 13:05:47 GMT

Hi, Sanjay, thank you very for your reply. I will try the portable ver.3 Firefox.

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

syamantakomer — Fri, 22 Nov 2019 14:00:52 GMT

Hi Michael,

You are facing this issue because ZD seems running on 9.6 version which only supports TLS 1.0 security but same is not supported by modern browsers.

To overcome from this, there are two solution:

Use a browser which supports TLS 1.0. Chrome browser before version 48, FireFox browser before version 44, as suggested by Sanjay.
Upgrade the ZD to 9.7 or higher version (You can use ZD CLI to upgrade the ZD or you can use 1st solution, access the controller GUI and then upgrade to 9.7 or above version).

You can also refer below article which more information about this issue.

https://support.ruckuswireless.com/articles/000005847

Regards,
Syamantak Omer

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

mike_chan_2vy8m — Fri, 22 Nov 2019 15:07:18 GMT

Dear Syamantak

Thanks for your detailed reply. The firmware in my ZD1100 is 9.5.0. When I tried to upgrade the firmware, it stopped half way, here is the screen cap:

I will try to use an older version of browsers and give it a trial.

Thanks a lot indeed.

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

mike_chan_2vy8m — Fri, 22 Nov 2019 15:08:29 GMT

It seems that this link does not work:

https://support.ruckuswireless.com/articles/000005847

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

syamantakomer — Fri, 22 Nov 2019 15:59:50 GMT

Hi Michael,

ZD1100 is a old device with limited hardware resources, hence upgrade may take more time.

If you do not see anything happening for a long time (for more than 15 minutes) then you can try rebooting the ZD and wait for it boot up.

If issue is still not resolved, please open a case with support.

Regards,
Syamantak Omer

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

mike_chan_2vy8m — Sat, 23 Nov 2019 08:31:55 GMT

I used Firefox version 43 and successfully connected to the web-based GUI. Thank you very much for all for kind assistance. Much appreciated.

Now I faced another problem, I cannot upgrade the firmware from 9.5 to 9.7. I just submitted a support case (Case ID: 01003728) and hope the problem can be solved.

Re: Pls help: Zonedirector 1100 not able to access the web-based GUI dashboard

tech-obps — Wed, 11 Jan 2023 22:04:27 GMT

I can confirm that using Firefox portable 30.0 will allow access to the ZoneDirector 1100 - worked a treat :))