topic Re: Zonedirector 1100 firmware upgrade issue in ZoneDirector

Zonedirector 1100 firmware upgrade issue

heart_l3ss — Fri, 31 May 2019 14:44:39 GMT

Hello,

I have been struggling to upgrade the firmware of my ZD1100 to the latest firmware.
At the moment, the device is on the 9.6.1.0.15 firmware. I would like to upgrade this to the latest, however no matter what I tried, it seems impossible.
At the start, I tried to go straight to the last version which ended up getting stuck at 0% upgrade progress.
Then I found out about the "correct" upgrade path to follow until I reach the desired latest version. However, no matter how many earlier versions I tried, even the exact next version, all upgrades get stuck at 0% with a red blinking status LED.
I left it 2 times to do the upgrade overnight and it was still stuck when I woke up, 8 hours after.
Any advice?

Thanks for your time in advance.
Have a great day! 🙂

Re: Zonedirector 1100 firmware upgrade issue

Ankush_Chandan — Fri, 31 May 2019 15:00:44 GMT

Hello,

Could you ensure you are using one of the supported browsers to upgrade:

Alternatively, you can try upgrading your ZD via CLI. For reference, please find a quick How-To-Hub Video on how to upgrade ZD via CLI:
https://youtu.be/Sg_fjpaiIbM

Regards,
-Ankush

Re: Zonedirector 1100 firmware upgrade issue

michael_brado — Fri, 31 May 2019 18:09:23 GMT

I recommend that your laptop with the firmware image be on the LAN with your ZD.

Try the next level FW upgrade first, ie 9.7.2.0.9:

https://support.ruckuswireless.com/software/599-zd1100-9-7-2-0-9-mr2-software-release

Re: Zonedirector 1100 firmware upgrade issue

heart_l3ss — Sat, 01 Jun 2019 07:08:21 GMT

The thing is that the firmware that the ZD has, is so old, that I cant access it from any modern browser for security reasons. I have 3 computers and they all run Win8.1 and later OS.
So I had to create a Windows 7 virtual machine and open the web UI of the controller through Internet Explorer with all older SSL settings, else the page would never open for security reasons.

Of course the laptop is on the same network. I tried with both the laptop and ZD on the main network and also by themselves without any connectivity to the router or main switch.

I will try to do both of the things you suggested, CLI upgrade and try the 9.7.2.0.9 version.

Thank you all so much for your time!
I will get back to you with the results!

Re: Zonedirector 1100 firmware upgrade issue

mitchell_axtell — Mon, 03 Jun 2019 02:35:26 GMT

If you do use the browser again, make sure to add the site to the compatibility view list or upgrading the ZD from IE will corrupt the firmware. You can use IE11 on Windows 10, and it should function if you enable SSLv3.

Re: Zonedirector 1100 firmware upgrade issue

heart_l3ss — Mon, 03 Jun 2019 09:21:55 GMT

Update:

I tried both version 9.7.2.0.9 and upgrading through CLI, with no success.
Same issue with 9.7.2.0.9 that got stuck at 0% and CLI documentation is unfortunately available to premium support users, which I am not and have no experience in stuff like this. Any guide would be appreciated.

@Mitchel Axtell, I have already tried what you mentioned and IE on Win10 still gives me the error that the website is using a protocol no longer supported. I think they have strictly forbidden the access to such pages on the latest versions of the OS and browsers.

Re: Zonedirector 1100 firmware upgrade issue

Ankush_Chandan — Mon, 03 Jun 2019 10:22:18 GMT

Hi There,

It is unfortunate to hear that upgrade failed even through the CLI; All CLI related commands and steps were detailed in the video link I shared in my first comment. I am suspecting it to be a memory related issue which need a cleanup. I would recommend you to contact our support hotline for further help.

Regards,
-Ankush

Re: Zonedirector 1100 firmware upgrade issue

heart_l3ss — Mon, 03 Jun 2019 10:49:34 GMT

I already tried to contact support, but as the product has reached EOL and I do not have any support contract, I guess it won't be of much help. Are there any simple guides on connecting through CLI to the device itself using putty?

Re: Zonedirector 1100 firmware upgrade issue

michael_brado — Wed, 05 Jun 2019 23:03:49 GMT

Yes, use SSH (TCP:22) to the ZD IP address, login with admin credentials. Type Help to see commands available.