https://community.ruckuswireless.com/t5/ZoneDirector/Password-Recovery-ZoneDirector/m-p/40622#M7221 I forgot the password to access the ZoneDirector. <BR /><BR /> I want to retrieve it without altering its current configuration or to delete Fri, 23 May 2014 19:43:45 GMT manuel_osorio 2014-05-23T19:43:45Z https://community.ruckuswireless.com/t5/ZoneDirector/Password-Recovery-ZoneDirector/m-p/40622#M7221 I forgot the password to access the ZoneDirector. <BR /><BR /> I want to retrieve it without altering its current configuration or to delete Fri, 23 May 2014 19:43:45 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Password-Recovery-ZoneDirector/m-p/40622#M7221 manuel_osorio 2014-05-23T19:43:45Z https://community.ruckuswireless.com/t5/ZoneDirector/Password-Recovery-ZoneDirector/m-p/40623#M7222 Do you have a configuration backup or a copy of the debug file? If not, there's no way to recover other than a hard-reset of the device and you will have to re-configure it. <BR /><BR /> If you have a backup, you can hard-reset and simply restore the backup (note that it needs to have been the same version the ZD is now running, or you have to upgrade/downgrade the ZD to that version) <BR /><BR /> If you have the debug file you will need to open a technical support case at <A href="https://support.ruckuswireless.com/contact-us" rel="nofollow">https://support.ruckuswireless.com/co...</A> Sat, 24 May 2014 04:15:23 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Password-Recovery-ZoneDirector/m-p/40623#M7222 keith_redfield 2014-05-24T04:15:23Z