https://community.ruckuswireless.com/t5/ZoneDirector/trouble-accessing-guest-pass-portal/m-p/40253#M7137 Sounds like&nbsp;a job for Tech Support...&nbsp; <A href="https://support.ruckuswireless.com/contact-us" rel="nofollow">https://support.ruckuswireless.com/contact-us</A> Wed, 10 Aug 2016 18:18:15 GMT michael_brado 2016-08-10T18:18:15Z https://community.ruckuswireless.com/t5/ZoneDirector/trouble-accessing-guest-pass-portal/m-p/40252#M7136 When trying to login to request a guest pass I receive and error stating " Either your user name or password in incorrect. &nbsp;Please try again" &nbsp;I am trying to login with the user that was just created and the role is properly set.<BR /><BR />I am on a ZD1106 Version 9.3.4.0 Build 21 Wed, 10 Aug 2016 15:43:18 GMT https://community.ruckuswireless.com/t5/ZoneDirector/trouble-accessing-guest-pass-portal/m-p/40252#M7136 tina_hudson_8jo 2016-08-10T15:43:18Z https://community.ruckuswireless.com/t5/ZoneDirector/trouble-accessing-guest-pass-portal/m-p/40253#M7137 Sounds like&nbsp;a job for Tech Support...&nbsp; <A href="https://support.ruckuswireless.com/contact-us" rel="nofollow">https://support.ruckuswireless.com/contact-us</A> Wed, 10 Aug 2016 18:18:15 GMT https://community.ruckuswireless.com/t5/ZoneDirector/trouble-accessing-guest-pass-portal/m-p/40253#M7137 michael_brado 2016-08-10T18:18:15Z