https://community.ruckuswireless.com/t5/ZoneDirector/Cant-Access-7341-Super-Account/m-p/39856#M7071 Hello Ho Chee Seng, <BR /><BR /> As per page 38 at ZF user guide at <A href="https://support.ruckuswireless.com/documents/165-zoneflex-release-9-1-ap-user-guide/download" rel="nofollow">https://support.ruckuswireless.com/do...</A> <BR /><BR /> following are the credentials for a standalone which you got it right. <BR /><BR /> User name - super <BR /> Password - sp-admin <BR /><BR /> Ruckus 7341 Multimedia Hotzone Wireless AP and ZoneFlex 7341 are all the same. <BR /><BR /> If it is getting RESET ok and shows you login page on the browser however does not accept the standard credentials then i think of following: <BR /><BR /> go for a different browser like chrome or firefox to be sure. <BR /><BR /> I read somewhere in the forums that units supplied in bulk to operators or ISP by Ruckus usually have different set of credentials. Where did you get this unit from? <BR /> If you got from a reseller then check back with them if they have given you a standard unit or not. <BR /><BR /> I hope this help. Tue, 20 May 2014 03:27:36 GMT monnat_systems 2014-05-20T03:27:36Z https://community.ruckuswireless.com/t5/ZoneDirector/Cant-Access-7341-Super-Account/m-p/39855#M7070 What is Ruckus 7341 Default Access? I've tried super:sp-admin but failed even after factory reset. <BR /> The model stated on my unit is "Ruckus 7341 Multimedia Hotzone Wireless AP". Is it different than ZoneFlex 7341? Tue, 20 May 2014 02:47:55 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Cant-Access-7341-Super-Account/m-p/39855#M7070 ho_chee_seng 2014-05-20T02:47:55Z https://community.ruckuswireless.com/t5/ZoneDirector/Cant-Access-7341-Super-Account/m-p/39856#M7071 Hello Ho Chee Seng, <BR /><BR /> As per page 38 at ZF user guide at <A href="https://support.ruckuswireless.com/documents/165-zoneflex-release-9-1-ap-user-guide/download" rel="nofollow">https://support.ruckuswireless.com/do...</A> <BR /><BR /> following are the credentials for a standalone which you got it right. <BR /><BR /> User name - super <BR /> Password - sp-admin <BR /><BR /> Ruckus 7341 Multimedia Hotzone Wireless AP and ZoneFlex 7341 are all the same. <BR /><BR /> If it is getting RESET ok and shows you login page on the browser however does not accept the standard credentials then i think of following: <BR /><BR /> go for a different browser like chrome or firefox to be sure. <BR /><BR /> I read somewhere in the forums that units supplied in bulk to operators or ISP by Ruckus usually have different set of credentials. Where did you get this unit from? <BR /> If you got from a reseller then check back with them if they have given you a standard unit or not. <BR /><BR /> I hope this help. Tue, 20 May 2014 03:27:36 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Cant-Access-7341-Super-Account/m-p/39856#M7071 monnat_systems 2014-05-20T03:27:36Z https://community.ruckuswireless.com/t5/ZoneDirector/Cant-Access-7341-Super-Account/m-p/39857#M7072 Apologies... Web admin not accessible on chrome for some unknown reasons, prompting wrong password. <BR /> Accessed using Internet Explorer successfully. Tue, 20 May 2014 03:30:09 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Cant-Access-7341-Super-Account/m-p/39857#M7072 ho_chee_seng 2014-05-20T03:30:09Z