topic i want to terminate ideal user , who not using wifi ,, i also change inactive timeout setting in wlan, but user still connect to wifi in ZoneDirector

i want to terminate ideal user , who not using wifi ,, i also change inactive timeout setting in wlan, but user still connect to wifi

krishan_parasha — Sat, 18 May 2019 15:58:28 GMT

Re: i want to terminate ideal user , who not using wifi ,, i also change inactive timeout setting in wlan, but user still connect to wifi

michael_brado — Mon, 20 May 2019 22:05:19 GMT

How are you testing, are you capturing a wireless trace to show if that client is still sending/receiving traffic of any kind...?

Re: i want to terminate ideal user , who not using wifi ,, i also change inactive timeout setting in wlan, but user still connect to wifi

krishan_parasha — Tue, 21 May 2019 02:57:57 GMT

Hi,
Brado how r u?
I don't no right way to test this thing can u explain me the way or procedure

Re: i want to terminate ideal user , who not using wifi ,, i also change inactive timeout setting in wlan, but user still connect to wifi

michael_brado — Tue, 21 May 2019 16:20:37 GMT

Are you with Bird Airport Hotel Pvt Ltd? Please contact your VAR for 1st level support, as per your support contract, for detailed "how to troubleshoot wireless client idle timeout" assistance.

I cannot be your TSE, only point you to our knowledge base articles, ie KBA-2607: Packet Captures thru Ruckus APs. https://support.ruckuswireless.com/articles/000002607

Re: i want to terminate ideal user , who not using wifi ,, i also change inactive timeout setting in wlan, but user still connect to wifi

krishan_parasha — Tue, 21 May 2019 18:13:38 GMT

Yes I am , sorry if I ask wrong question at right place