topic Re: Warning after upgrade to 9.9 build 205 in ZoneDirector

Warning after upgrade to 9.9 build 205

armin_walt — Thu, 22 Jan 2015 14:46:02 GMT

Hi
After upgrading my ZD1100 I get the following message on the backup Controller of the Smart Redundancy:
"A support upgrade entitlement does not appear to have been purchased for this ZD."
The serial number of the two controller are: Master - 321223000165; Backup - 321223000257. What further action is needed?

Thanks
-Armin

Re: Warning after upgrade to 9.9 build 205

monnat_systems — Thu, 22 Jan 2015 15:58:39 GMT

Hi Armin,

I think this change was seen starting 9.8 version so its not a new thing for 9.9.

This just informs you that Back up Controller on which you see this warning does not have active support contract for you to upgrade or get an advance replacement in case if that hardware fails.

If this is true then you need to contact cservice@ruckuswireless.com to confirm and they will further suggest what need to be done.

Hope this helps.

Re: Warning after upgrade to 9.9 build 205

terry_finn — Thu, 30 Jul 2015 20:14:18 GMT

If the support contract has expired, will the ZD still function without renewing the support?

Re: Warning after upgrade to 9.9 build 205

john_d — Thu, 30 Jul 2015 20:20:24 GMT

Yes, the ZD will still function but will display this warning in the admin panel (not to any guest portals).

The most important restriction is starting from 9.9, it will also not allow you to apply further firmware updates without a valid support entitlement.

Re: Warning after upgrade to 9.9 build 205

terry_finn — Thu, 30 Jul 2015 20:32:17 GMT

so if you have no support contract and upgrade to 9.9 you cannot go to 9.10? if you go direct to 9.10 you just have to back up the config and put it back on after upgrade?

What is the important restriction from 9.9?

Re: Warning after upgrade to 9.9 build 205

john_d — Thu, 30 Jul 2015 23:17:53 GMT

Well, the only reason you can directly skip from 9.8 or below (ish*) to 9.10 is because 9.8 and below did not enforce the support entitlement at all. It seems like Ruckus has always wanted you to keep an active support entitlement on a ZD, it's just never been enforced by the software until 9.9. That is the "important restriction".

(*) I say "ish" because there actually are some upgrade paths where the image format for updates have changed and you cannot directly jump. For example, IIRC you cannot directly go from 9.5 to 9.8+, the image file just won't get recognized by the older firmware. For some unsupported jumps, Ruckus will just force you to go back to factory defaults. The release notes always explain the officially supported migration paths. Some of the unsupported paths do seem to work with caveats, but you're probably on your own to do that.