topic Re: Reinstall licenses on zd 1200 in ZoneDirector

Reinstall licenses on zd 1200

kelvin_rodrigue — Thu, 11 Nov 2021 13:38:58 GMT

whats whrong with the licenses if my zd 1200 got damaged and I need to change it. I can reinstall the licences in the new zd?

Re: Reinstall licenses on zd 1200

Vineet_nejwala — Thu, 11 Nov 2021 13:50:36 GMT

Hi Kelvin,

Yes, you can but you will need to reach out to Ruckus admin team to help on the same. You will need to provide old and new serial number of the unit to provide license file.

https://support.ruckuswireless.com/contact-us

Best Regards

Vineet

Re: Reinstall licenses on zd 1200

kelvin_rodrigue — Thu, 11 Nov 2021 13:58:40 GMT

Thanks a lot

Re: Reinstall licenses on zd 1200

eizens_putnins — Fri, 12 Nov 2021 07:54:52 GMT

If ZD1200 is RMAed, you must inform RMA team that you had additional licenses for it, and than RMA team will issue new license for the new device -- license files for ZD1200 are tied to s/n, and can't be used on any other unit.