topic Re: "avoided poor internet connetion" with android in ZoneDirector

"avoided poor internet connetion" with android

tae_wan_kim — Sat, 30 Jul 2016 08:01:01 GMT

I managed internet connetion in hotel

also hotel has ruckus zonediret and access point(about 100ea)

well, sometimes our ap has error

specially android device , so i was checked that device wifi config every time has same problem

device can detect our ssid , but it cannot connet ap and has message "avoided poor internet connection"

however internet is working

my device can use same ap with internet

so i found solution is only enter to device what a static ip

after that device was working

add to opinion

device is not fix status, my andriod device was sometimes working and sometimes got an error

so i am confuse , please help me

Re: "avoided poor internet connetion" with android

ismael_kouma — Sat, 30 Jul 2016 09:36:23 GMT

Hi guy,
Try check if all is ok from your DHCP server

Re: "avoided poor internet connetion" with android

tae_wan_kim — Sat, 30 Jul 2016 09:49:40 GMT

i already check dhcp server and "avoided poor internet connection" that sentence is on android device.

however only 4-5% android device cannot connect either.

i think that is compatibility problem or zonedirect configuration problem , so i wonder how or what menu is possible to fixing that problem.

and sorry to my english poor 😞

Re: "avoided poor internet connetion" with android

michael_brado — Mon, 01 Aug 2016 22:54:28 GMT

What version of controller firmware on your ZoneDirector, and what model of APs do you have (mostly)?

Latest ZD firmware releases include the most bug fixes and enhancements, so a backup/upgrade might be useful.

Re: "avoided poor internet connetion" with android

tae_wan_kim — Wed, 03 Aug 2016 05:08:50 GMT

thanks for comment .

it's firmware ver 9.1.0.0 build 23. what is last version?

Re: "avoided poor internet connetion" with android

michael_brado — Wed, 03 Aug 2016 16:32:15 GMT

Build 9.1.0.0.23 was an FCS image, only provided to certain customers in 2012, before official GA release 9.1.0.0.38.
https://support.ruckuswireless.com/documents/163-zoneflex-9-1-release-notes

It runs on ZD1000, ZD1100, and ZD3000 models, and supported EoL model APs 2942, 7942, 7343, 7363, 7962, 7762.

If you have a Support contract, look under the ZD Product page for your model, and upgrade to the highest firmware
that still supports all AP models that you have.