https://community.ruckuswireless.com/t5/ZoneDirector/Issue-Connection-2-4Ghz-and-5Ghz-can-not-stable/m-p/34615#M6268 <P style="margin: 0;">Hi Aprianto,</P> <P style="margin: 0;"></P> <P style="margin: 0;">I think opening a support ticket will be much faster to check these issues and fix them.</P> <P style="margin: 0;"></P> <P style="margin: 0;">There are several things involved in the above issues.</P> <UL> <LI>Client compatibility.</LI> <LI>Radius server configuration.</LI> <LI>RF health.</LI> <LI>Client WLAN card and its driver.</LI> </UL> <P style="margin: 0;">If you are a advance user, try to take packet captures (OTA/WiFi sniffer captures) for each client type which is failing and analyze it for the failure.</P> <P style="margin: 0;">Check Radius logs and radius captures to see if connection is failing during controller to radius communication.</P> Wed, 22 Sep 2021 15:59:44 GMT syamantakomer 2021-09-22T15:59:44Z https://community.ruckuswireless.com/t5/ZoneDirector/Issue-Connection-2-4Ghz-and-5Ghz-can-not-stable/m-p/34614#M6267 <P style="margin: 0;"></P> <P style="margin: 0;"></P> <P style="margin: 0;">I have got issue within this below</P> <P style="margin: 0;">-2.4 dan 5 ghz enable some windows connect successful ( 802.1x authentication)<BR />-2.4 Ghz only some windows successful connect ( 802.1x authentication)<BR />-5 GHz Only windows can not connect ( 802.1x authentication)<BR />-Windows connect 5ghz only using preshared key SSID, can connect successfully.<BR />macOS with 802.1x authentication always disconnect while walking away from AP, roam not successful.</P> <P style="margin: 0;"></P> <P style="margin: 0;">note:&nbsp; we are using ZD1200 , firmware 10.5 build 190,&nbsp;</P> <P style="margin: 0;"></P> <P style="margin: 0;">kindly need help to solved this issue, thks so much before. any body can help ?</P> Mon, 20 Sep 2021 10:42:22 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Issue-Connection-2-4Ghz-and-5Ghz-can-not-stable/m-p/34614#M6267 aprianto_aprian 2021-09-20T10:42:22Z https://community.ruckuswireless.com/t5/ZoneDirector/Issue-Connection-2-4Ghz-and-5Ghz-can-not-stable/m-p/34615#M6268 <P style="margin: 0;">Hi Aprianto,</P> <P style="margin: 0;"></P> <P style="margin: 0;">I think opening a support ticket will be much faster to check these issues and fix them.</P> <P style="margin: 0;"></P> <P style="margin: 0;">There are several things involved in the above issues.</P> <UL> <LI>Client compatibility.</LI> <LI>Radius server configuration.</LI> <LI>RF health.</LI> <LI>Client WLAN card and its driver.</LI> </UL> <P style="margin: 0;">If you are a advance user, try to take packet captures (OTA/WiFi sniffer captures) for each client type which is failing and analyze it for the failure.</P> <P style="margin: 0;">Check Radius logs and radius captures to see if connection is failing during controller to radius communication.</P> Wed, 22 Sep 2021 15:59:44 GMT https://community.ruckuswireless.com/t5/ZoneDirector/Issue-Connection-2-4Ghz-and-5Ghz-can-not-stable/m-p/34615#M6268 syamantakomer 2021-09-22T15:59:44Z