topic can i locate licence for zd1100 that has been misplaced as had to reset and lost licence in ZoneDirector

can i locate licence for zd1100 that has been misplaced as had to reset and lost licence

gerard_sanderso — Sat, 03 Nov 2018 08:32:21 GMT

How can i locate licence for zd1100 that has been misplaced as had to reset as was not working have now got it working but lost licence

Re: can i locate licence for zd1100 that has been misplaced as had to reset and lost licence

abilashpr — Sat, 03 Nov 2018 08:36:24 GMT

Hi Gerard,

Please have the serial number and/or Purchase order number and contact support they should be able to help you, in mean while please install 30 trial license to have your network up and running

Regards,
Abilash PR.

Re: can i locate licence for zd1100 that has been misplaced as had to reset and lost licence

gerard_sanderso — Sat, 03 Nov 2018 08:49:05 GMT

Thankyou Abilash SN is 961626006952

Re: can i locate licence for zd1100 that has been misplaced as had to reset and lost licence

david_black_594 — Sat, 03 Nov 2018 11:08:39 GMT

Resetting a ZD does not reset or remove licenses. Once installed, licenses are permanent. If your licenses are gone then they were never installed. If you have an active support contract you can try contacting support but you’re going to need the sales order number and proof of purchase for the licenses.

Re: can i locate licence for zd1100 that has been misplaced as had to reset and lost licence

michael_brado — Mon, 05 Nov 2018 17:17:20 GMT

re: Contact Tech Support: https://support.ruckuswireless.com/contact-us