topic Re: Ruckus zd1006 System is recovered from failure in ZoneDirector

Ruckus zd1006 System is recovered from failure

gilson_fraboni — Fri, 18 Aug 2017 15:43:26 GMT

Ruckus zone director 1006 disconects all aps for no apparent reason.

We analyze the logs in the menu monitor - All events / Activitties and we find the regsitro error system is recovered from failure.

Re: Ruckus zd1006 System is recovered from failure

michael_brado — Fri, 18 Aug 2017 16:45:35 GMT

Could you be experiencing network floods of multicast or mDNS (Apple). Do you operate your
ZD and APs on a separate management VLAN, from your dedicated Client WLAN VLANs?
Are you running the latest version of ZD1006 firmware?

Re: Ruckus zd1006 System is recovered from failure

gilson_fraboni — Fri, 18 Aug 2017 17:17:59 GMT

To ZD it operates in the management vlan, where I have the APs connected in the same network, but use that vlan only for asset management.

I'm using Version 9.3.2.0 build 3 ZD 1006. The APs are in version 9.3.2.0.3

Re: Ruckus zd1006 System is recovered from failure

michael_brado — Fri, 18 Aug 2017 17:37:56 GMT

Hi Gilson,
The ZD1000 can run as high as 9.3.4.0.21 (MR4 Refresh2), the last release for this model.
It will contain all the available bug fixes and enhancements that are available, and will hopefully
include the fix for these failures. Schedule a change management period, and remember to
save your current backup file before you upgrade. Here are Release Notes and SW download
pages:

https://support.ruckuswireless.com/documents/248-zoneflex-9-3-4-release-notes
https://support.ruckuswireless.com/software/374-zd1000-9-3-4-0-21-mr4-refresh-2-software-release

Re: Ruckus zd1006 System is recovered from failure

gilson_fraboni — Fri, 18 Aug 2017 17:44:35 GMT

Thanks for the help, I have this version working a long time, these problems started about 2 months, at certain times of the day all the APs disconnect and have this fault, to solve I have to connect in each AP and redirect to ZD 1006 .

Re: Ruckus zd1006 System is recovered from failure

michael_brado — Fri, 18 Aug 2017 21:33:17 GMT

You shouldn't need to do that. Is it your ZD that's crashing? Your APs should keep trying to reconnect for at least 30 minutes before they reboot and go into recovery mode. You should use a DHCP option 43 or DNS 'zonedirector.local.domain' with your ZD's IP to direct your APs too. I think I would still recommend upgrading to 9.4.3 and to monitor your network traffic for peak periods, and see if they correspond to your ZD/AP problems.