topic Re: Failure to upgrade zf7762 AP in ZoneDirector

Failure to upgrade zf7762 AP

nicola_fanous — Sun, 20 Apr 2014 08:26:06 GMT

on ZD3000 (9.6.2.0 build 13), upgrading firmware of ZF7762 AP is not working.

check below logs
2014/04/20 11:18:58 Low Failure to upgrade AP[2c:5d:93:1c:96:80] image from [9.5.0.0.156] to [9.6.2.0.13] after [16] retries
2014/04/20 11:09:54 Medium AP[2c:5d:93:1c:96:80] joins with different firmware/custom file version and is being upgraded.
2014/04/20 11:08:34 Low Failure to upgrade AP[2c:5d:93:1c:96:80] image from [9.5.0.0.156] to [9.6.2.0.13] after [16] retries
2014/04/20 10:59:30 Medium AP[2c:5d:93:1c:96:80] joins with different firmware/custom file version and is being upgraded.
2014/04/20 10:58:10 Low Failure to upgrade AP[2c:5d:93:1c:96:80] image from [9.5.0.0.156] to [9.6.2.0.13] after [16] retries

Re: Failure to upgrade zf7762 AP

jelle_alten_606 — Sun, 20 Apr 2014 11:11:11 GMT

That is odd. Wanna try against a ZD I have here? See if that will give the same results? I have a spare zd1012 that is reachable from internet. It will have a different FW than yours, so that might trigger the upgrade.

Re: Failure to upgrade zf7762 AP

primoz_marinsek — Sun, 20 Apr 2014 18:04:24 GMT

I think this likes to happen if an AP doesn't have an IP address. Can you check if it does or doesn't have it and that it's not the default if it does.

Re: Failure to upgrade zf7762 AP

nicola_fanous — Tue, 22 Apr 2014 09:32:12 GMT

I did the upgrade manually but the AP is still in Provisioning state.

2014/04/22 10:32:47 Medium AP[2c:5d:93:1c:96:80] heartbeats lost

2014/04/22 10:31:22 Medium AP[2c:5d:93:1c:96:80] joins with uptime [233] s and last disconnected reason [Configuration Response Loss]
2014/04/22 10:31:12 Medium AP[2c:5d:93:1c:96:80] heartbeats lost

2014/04/22 10:29:44 Medium AP[2c:5d:93:1c:96:80] joins with uptime [135] s and last disconnected reason [AP Restart : user reboot]

Re: Failure to upgrade zf7762 AP

nicola_fanous — Tue, 22 Apr 2014 13:32:14 GMT

The problem was MTU miss-match between ZD and AP.

Re: Failure to upgrade zf7762 AP

primoz_marinsek — Wed, 23 Apr 2014 05:46:46 GMT

OK, that's good to know.

So it was switch limited? Did you have to shorten it?

Re: Failure to upgrade zf7762 AP

monnat_systems — Wed, 23 Apr 2014 10:09:04 GMT

Hello Nicola,

This issue is primarily seen in Central ZD and remote AP kinda deployments. Is it the case for you too?

MTU changes primarily take place AT router apart from ZD.

Best of Luck