topic Re: H500 cannot discover the smartzone 100 in ZoneDirector

H500 cannot discover the smartzone 100

artest_leong — Thu, 04 May 2017 09:34:54 GMT

H500 and smartzone in same vlan. Manually Configure the Controller Address on the AP’s Web Interface already by the AP still cannot discover the smartzone? Wireshark was finding the AP send a hello packet to smartzone . Is that a region issue or license issue?

H500 version: 104.0.0.0.1347
Smartzone version: 3.0.4.0.667

Re: H500 cannot discover the smartzone 100

hyosang_choi — Thu, 04 May 2017 14:26:59 GMT

try it using "set scg ip 1.1.1.1"

Re: H500 cannot discover the smartzone 100

joshua_lee1 — Thu, 04 May 2017 18:38:52 GMT

i believe the sz100 needs to be running 3.4.2 or above (or 3.4.0 with the ap bundle patch) to recognize the H500. I ran into that issue myself before.

Re: H500 cannot discover the smartzone 100

artest_leong — Fri, 05 May 2017 06:44:50 GMT

Since I upgraded the firmware to 3.2.1.0.193 that H500 success a registry to Smartzone. Thanks so much!

Re: H500 cannot discover the smartzone 100

joshua_lee1 — Fri, 05 May 2017 12:35:15 GMT

Oops. I guess I got the firmware wrong. Glad you resolved it!

Re: H500 cannot discover the smartzone 100

artest_leong — Mon, 08 May 2017 02:10:51 GMT

Hi Joshua. The AP lost the connection when a restart the AP. I will contact ruckus to get your mentioned firmware and test again.