topic Re: Want to update ZD1200 but need premium access. how do i go about this? in ZoneDirector

Want to update ZD1200 but need premium access. how do i go about this?

keith_wardhaugh — Mon, 25 Jul 2016 06:56:13 GMT

When i try download the updated software, I get a message saying its for premium users. How to i get a premium account? Our AP's and ZD are registered on a different account held with the installers. would i use those details.
Thanks in advance

Re: Want to update ZD1200 but need premium access. how do i go about this?

martin_martin — Mon, 25 Jul 2016 07:39:37 GMT

Hi Keith,

Yes, Best to contact the person that installed them, as they might have the contract to the ZD1200.

Kind regards
Martin

Re: Want to update ZD1200 but need premium access. how do i go about this?

keith_wardhaugh — Mon, 25 Jul 2016 08:01:43 GMT

Hi and thanks for the response. Just to clarify, If I create a account on the ruckus site, it’s not enough to download the firmware? I need an account linked to the Hardware.

Thanks for your help in this matter

Re: Want to update ZD1200 but need premium access. how do i go about this?

martin_martin — Mon, 25 Jul 2016 08:04:57 GMT

Hi Keith,

You will need an account at the support site, and a valid support contract for the device
Correct

Kind regards
Martin