topic Re: ZD1200 upgrade failed in ZoneDirector

ZD1200 upgrade failed

1said_sanoussi — Tue, 23 Oct 2018 15:13:26 GMT

ZD1200 upgrade failed. We tryed to upgrade a ZD1200 from FW version 9.10.2.0.53 to the latest 10.x version. without any luck. What we see is that the ZD shows the screen that the FW is uploading till it reaches 100% but after it reboots it still shows the 9.x FW version. Meaning the upgrade was not succesfull. We do not get any errors or whatso ever.

any ideas on what the issue can be. A support entitlement is present. We factory defaulted the ZD also no luck upgrading it to a later version

Re: ZD1200 upgrade failed

jay_files — Tue, 23 Oct 2018 15:30:45 GMT

Did you check the Release Notes for the release you're upgrading to? It lists which releases can be directly upgraded to the new release.

Upgrading directly from 9.10.2 to 10.x may not be possible, you may have to do it in multiple steps.

Check the Release Notes.

Re: ZD1200 upgrade failed

victor_cenac — Tue, 23 Oct 2018 15:34:33 GMT

Try 9.12 first

Re: ZD1200 upgrade failed

andrew_margarit — Tue, 23 Oct 2018 16:10:01 GMT

https://support.ruckuswireless.com/articles/000001430

Re: ZD1200 upgrade failed

1said_sanoussi — Wed, 24 Oct 2018 07:14:29 GMT

Hi all, Yes we have upgraded according the upgrade path listed in the release notes. This is very strange because i have at least upgraded 50 ZD's in the past 3 years but never seen this before.
any other ideas?

Re: ZD1200 upgrade failed

victor_cenac — Wed, 24 Oct 2018 15:22:54 GMT

So, just curious, does it upgrade ok to 9.12.3?
Also, are all the connected APs supported in the failing version?

Re: ZD1200 upgrade failed

1said_sanoussi — Thu, 25 Oct 2018 10:18:02 GMT

yes we have tryed that. still does not work. And yes the AP's are all connected and work fine. The only that doesnt work is perform a FW upgrade

Re: ZD1200 upgrade failed

john_blandford_ — Mon, 29 Oct 2018 07:24:59 GMT

Hi Said,

You mentioned you were trying to upgrade to the latest 10.x ZD release. Is this 10.2?

If so, you do need to first upgrade to 10.0, then subsequently to 10.2 (multiple steps).

Please check the Upgrade Guide for 10.2 at https://support.ruckuswireless.com/documents/2486-zonedirector-10-2-ga-upgrade-guide

Regards,

John

Re: ZD1200 upgrade failed

1said_sanoussi — Mon, 29 Oct 2018 07:53:49 GMT

I have tryed that already without any luck.

Re: ZD1200 upgrade failed

michael_brado — Wed, 31 Oct 2018 20:15:32 GMT

Please describe the network, are the ZD and APs on the same VLAN, using the same DHCP/DNS servers, etc?
Or is your ZD centrally located and all the APs remote? Over VPN links?
Tech Support could review your Admin/Diagnostics AP logs to help get deeper into what is or isn't connecting and why.

Re: ZD1200 upgrade failed

alexey_isakov — Fri, 02 Nov 2018 07:09:56 GMT

Recently I have had upgraded my SZ cluster. I have seen some unexpected infos on screen during the process & had some stress untill it finished up. The surprize for engeneers & convoluted documentations are constant signature features of RUCKUS on my opinion.
So I think the reason may be in insufficient RAM or credencials specificities and you can try to upgrade whole the image by flash from USB port if it possible. Please sighn if it works course I II have to try the same soon...

Re: ZD1200 upgrade failed

1said_sanoussi — Fri, 02 Nov 2018 08:11:39 GMT

Hey guy's,
It seems the ZD has some hardware faults wich results in failing to upgrade. ruckus support is now looking into this issue. I guess it will be a replacement of hardware. Thx for all the feedback.

Re: ZD1200 upgrade failed

michael_brado — Fri, 02 Nov 2018 16:10:53 GMT

Thanks Said, it almost HAD to be the box after all you've tried...

Re: ZD1200 upgrade failed

michael_brado — Fri, 02 Nov 2018 16:12:48 GMT

Hi Alexy, if you gather your details, please open a new question under the SmartZone and Virtual SmartZone category,
and maybe some SZ experts there can offer further advice:
https://forums.ruckuswireless.com/ruckuswireless/categories/ruckuswireless_smartcell_gateway