topic Re: Zonedirector states "ZD didn't sync the NTP time, please wait or check the network" when upgrading firmware. in ZoneDirector

Zonedirector states "ZD didn't sync the NTP time, please wait or check the network" when upgrading firmware.

peter_van_hemer — Fri, 08 Mar 2019 16:07:44 GMT

When attempting to upgrade the firmware on either a ZD1200 or ZD3000 I run into the error "ZD didn't sync the NTP time, please wait or check the network." On each occasion I go into Configure > System time and verify that the time zone is set correctly and sync time with my pc and I still get the same error. Sometimes I reset the ZD after the setting change and I still get the error. It could take several restarts before I am able to upgrade the firmware. Has anyone else run into this issue or am I doing something wrong?

Re: Zonedirector states "ZD didn't sync the NTP time, please wait or check the network" when upgrading firmware.

michael_brado — Mon, 11 Mar 2019 16:54:53 GMT

You should be able to upgrade a ZD offline, ie no Internet connection.
What firmware version are you trying to ugprade from?

Re: Zonedirector states "ZD didn't sync the NTP time, please wait or check the network" when upgrading firmware.

peter_van_hemer — Tue, 12 Mar 2019 14:17:46 GMT

During the most recent upgrade I was upgrading from 10.0.1.0 build 44 to 10.2.0.0 build 189 when I received the error. I have received this error with previous firmware versions, but I was lucky and didn't run into an error this time upgrading from 9.13 to 10.0.1. After I attempted to upload the config, I waited a few minutes and tried again with no success. I went into configure>system and turned off NTP and made sure that I synced the time with my computer and I still ran into the issue. I was uploading the new img file from a share drive but have since moved it to my computer for speed and troubleshooting sake. It was only after several attempts that the file uploaded successfully with no errors and I could upgrade.

Re: Zonedirector states "ZD didn't sync the NTP time, please wait or check the network" when upgrading firmware.

peter_van_hemer — Thu, 25 Apr 2019 13:02:31 GMT

I am still running into the issue where if the firmware version is 9.13 it takes multiple attempts before the ZoneDirector accepts the new firmware image. Please assist.