topic Re: AP Does Not Connect to a Controller in ZoneDirector

AP Does Not Connect to a Controller

suporte_7314918 — Tue, 07 Feb 2017 14:37:43 GMT

I cant make the Ruckus AP 7762 with a Controller Zone Director 1100. I have others AP in production, with same configuration.

Re: AP Does Not Connect to a Controller

martin_martin — Tue, 07 Feb 2017 16:20:36 GMT

Hi Suporte

Please login to the AP and provide us the version that is running on the AP.

Then we can check further.

kind regards
Martin

Re: AP Does Not Connect to a Controller

michael_brado — Tue, 07 Feb 2017 18:35:55 GMT

ZoneFlex 7762 model outdoor APs are supported on ZD firmware 8.1 to 9.8.3, but not on 9.9 and later.

Re: AP Does Not Connect to a Controller

monnat_systems — Wed, 08 Feb 2017 07:46:13 GMT

on the controller, when AP fails to join, it will publish error message or log on the failure reasons...
it would be a good starting point
firmware version on the AP does not matter if controller running firmware 8.1 to 9.8.3 will upgrade/downgrade the AP to version which will work with controller..