topic Re: All 2.4GHz (b/g/n) Channels gone to 1 in ZoneDirector

All 2.4GHz (b/g/n) Channels gone to 1

martin_kane — Tue, 31 Jul 2018 23:24:08 GMT

I think I've discovered a bug in 9.13.3.0 build 164. All my "automatic" 2.4GHz radios are selecting Channel 1 when I have given them the choice of 1, 5, 9, 13. I think it has only happened in the last build. As a result of only choosing Channel 1, the APs have suffered terrible radio interference and the WiFi connections had been - well - "problematic" 🙂

To fix the problem, I've now set up multiple (4) AP Groups with only one channel option available in each (1, 5, 9 or 13) and allocated neighbouring APs into different groups. But it is obviously far from ideal when Ruckus should be managing to choose the channels itself!

Cheers

Martin

Re: All 2.4GHz (b/g/n) Channels gone to 1

michael_brado — Tue, 31 Jul 2018 23:41:38 GMT

Are the APs within RF of each other? If they are not, it makes sense that they might choose channel 1
until necessary to move. Second, is there traffic on the APs, which is necessary for ChannelFly to
measure channel availability. If they are within RF of one another, do you see channel changing
after 30 minutes?

Re: All 2.4GHz (b/g/n) Channels gone to 1

alex_shalima — Tue, 31 Jul 2018 23:48:12 GMT

Hi Martin,

What country code is your equipment (when you buy Ruckus equipment, it's in the part number)?

Do you have background scanning on? OR do you have ChannelFly on? for 2.4 GHz.

Cheers,
Alex

Re: All 2.4GHz (b/g/n) Channels gone to 1

martin_kane — Wed, 01 Aug 2018 00:00:00 GMT

Hi Michael and Alex.

I have Background Scanning on rather than ChannelFly.

I'm trying to recall where I set the country (think it only applies to Outdoor APs anyway, doesn't it?) - but I recall setting it to New Zealand years ago! 🙂

The APs are within 10-20 metres of each other (40 APs in an area of about 4000 square metres).

NO Channel changing has been taking place.

I'll set up a little experiment with ChannelFly and see of that makes a difference.

Regards,

Martin

Re: All 2.4GHz (b/g/n) Channels gone to 1

martin_kane — Wed, 01 Aug 2018 00:03:13 GMT

Yes Alex, further to above comment, I have the software set for New Zealand. (Under System). The R600 APs were purchased in New Zealand as well.

Re: All 2.4GHz (b/g/n) Channels gone to 1

martin_kane — Wed, 01 Aug 2018 00:20:46 GMT

Okay Michael. Thanks for that. Changing to ChannelFly (from Background Scanning) has solved the problem and the APs are happily changing channels now within the allocated range.

Re: All 2.4GHz (b/g/n) Channels gone to 1

michael_brado — Wed, 01 Aug 2018 16:19:55 GMT

Glad to hear your positive results.