topic Re: Problem GuestPass Self Service "Invalid CountryCode" in ZoneDirector

Problem GuestPass Self Service "Invalid CountryCode"

irvan_2xue2rfja — Fri, 07 Apr 2017 15:16:04 GMT

Hi Everyone,

I use zd1200 and APR310.
I found problem with feature Guest pass self service on firmware 9.12.2, 9.12.3, 9.13.3.
There is appear "Invalid CountryCode" when i submit the email. Kindly need your help guys. Thanks

Re: Problem GuestPass Self Service "Invalid CountryCode"

michael_brado — Fri, 07 Apr 2017 17:16:17 GMT

This seems like something to please bring to Tech Support.
https://support.ruckuswireless.com/contact-us

Re: Problem GuestPass Self Service "Invalid CountryCode"

irvan_2xue2rfja — Fri, 07 Apr 2017 17:44:10 GMT

Hi Michael, thanks for your response. Yes i already open ticket too.

Re: Problem GuestPass Self Service "Invalid CountryCode"

cristian_salced — Fri, 07 Apr 2017 18:51:49 GMT

just configure email under configure--> system..

Re: Problem GuestPass Self Service "Invalid CountryCode"

irvan_2xue2rfja — Fri, 07 Apr 2017 23:30:45 GMT

Hi Salcedo,
Did you mean email server on conf-> system ?
As i know for GuestPass self service doesn't need email server, because last time i try with firmware 9.10 it is can running well. But in this case for support AP R310 we must use firmware 9.12.2 above right. Thanks

Re: Problem GuestPass Self Service "Invalid CountryCode"

cristian_salced — Mon, 10 Apr 2017 18:59:51 GMT

I had the same issue. you need to select in configure-->guest access service then tick "Enable guestpass self service" you will get "Notification Method" if its nothing you get this error. I use email notification so I configured the email in configure-->email and that fixed it..

Re: Problem GuestPass Self Service "Invalid CountryCode"

irvan_2xue2rfja — Mon, 10 Apr 2017 23:15:03 GMT

Yesterday i try with notification method "Device Screen" and its work. So we dont must configure email server/sms server. Thanks for your information