topic Re: Cannot renew Support Entitlement for future ZD upgrade in ZoneDirector

Cannot renew Support Entitlement for future ZD upgrade

kamil_bulanda — Thu, 14 Jan 2016 16:05:31 GMT

Hi!
I have ZD3050 with additional 50 AP with following licenses:
901-3050-EU00 - ZoneDirector 3000, licensed for up to 50
909-0050-ZD00 - ZoneDirector 3000 License Upgrade support
802-3050-1000 - Partner WatchDog Premium Support for ZoneDirector
802-3050-1L00 - Partner WatchDog Premium Support for ZoneDirector
+ licenses for SPoT purpose.

I've got warning about expiring my Support Service:
"The Support Service on this ZoneDirector will expire in [10] days. An active Support service entitles you to future firmware upgrades. Please contact Ruckus Support for further assistance. [What's this?]"

To renew support service i download SPT file following that instruction:
https://support.ruckuswireless.com/answers/000003546

Unfotunately when I want to upload file in Administer/Support on my ZD I've got message:
"ZoneDirector already has the latest Support Entitlement file" and warning about expiration still shows up
Can you help me guys with this issue?

Re: Cannot renew Support Entitlement for future ZD upgrade

andrea_coppini — Thu, 14 Jan 2016 16:07:12 GMT

You need to activate your support agreement. You should have received an e-mail with a link to click. If you get stuck contact Ruckus support (see support.ruckuswireless.com) and have your ZD serial number ready.

Re: Cannot renew Support Entitlement for future ZD upgrade

kamil_bulanda — Thu, 14 Jan 2016 16:37:27 GMT

Could You send me short instruction how to activate that support agreement? These products are registered on onther company and I am "forwarder" to help them with this issue.

Re: Cannot renew Support Entitlement for future ZD upgrade

andrea_coppini — Thu, 14 Jan 2016 16:43:40 GMT

Contact support ..

Re: Cannot renew Support Entitlement for future ZD upgrade

kamil_bulanda — Fri, 15 Jan 2016 11:01:51 GMT

Ok, thanks for help

Re: Cannot renew Support Entitlement for future ZD upgrade

seanmuir — Thu, 21 Jan 2016 00:26:54 GMT

Try the following links first:

https://support.ruckuswireless.com/tools/warranty_checker

https://support.ruckuswireless.com/entitlement_file

Re: Cannot renew Support Entitlement for future ZD upgrade

kamil_bulanda — Thu, 21 Jan 2016 10:51:45 GMT

Thanks! Local distributor of Ruckus sold to us license 802-3050-1000 and 802-3050-1L00, but support verified it and that licenses are not purchased - need to clarify with distributor.

Re: Cannot renew Support Entitlement for future ZD upgrade

seanmuir — Sat, 23 Jan 2016 01:39:52 GMT

No problem, glad to be of help 🙂

Good luck with it all!