topic Re: zero-it portal does not work in 9.8 in ZoneDirector

zero-it portal does not work in 9.8

lonnie_3404113 — Fri, 25 Jul 2014 10:52:28 GMT

Running 9.8. on my ZD 1100. The portal where an employee can type in their u/n and pw does not work in Chrome or on an Android phone we tried. It accepts the u/n and pw, but then just blinks and returns to that same login page. No file is downloaded.

Any ideas?

Re: zero-it portal does not work in 9.8

andras_bellak — Sun, 31 Aug 2014 20:13:49 GMT

I'm having this same error with IE 10 on a PC, Safari on a Mac and Safari on an iPAD as well.

Any one have any ideas?

Re: zero-it portal does not work in 9.8

lonnie_3404113 — Mon, 01 Sep 2014 13:01:28 GMT

Me too. Support remoted in and then told me this feature was broken in 9.8. He turned on the guest pass feature as a workaround. I wish they'd fix the zeroit.

Re: zero-it portal does not work in 9.8

david_stone_635 — Thu, 16 Oct 2014 08:56:38 GMT

Is this fixed yet.
About to upgrade some ZoneDirectors for a school and ZeroIT is critical - because they literally have no IT staff!!

Re: zero-it portal does not work in 9.8

greg_ashe — Thu, 16 Oct 2014 12:50:45 GMT

The problem is the with the HotSpot service - I had this too. Raised a support ticket and Ruckus Tech logged in remotely and made some changes and achieved same functionality. Not sure if the original problem has been fixed though - but Ruckus know about this and they know how to workaround it too!

Re: zero-it portal does not work in 9.8

rahul_koul — Mon, 20 Oct 2014 02:47:58 GMT

To All,

If you have been using Hotspot as a method to redirect the users to Zero-IT activation portal and now plan to upgrade the version 9.8 then you would need to use Zero-IT On-boarding Portal feature which is actually much better and efficient way of having users go to Zero-IT activation portal.

Check the following article:

https://support.ruckuswireless.com/an...

Hope this is helpful.

Re: zero-it portal does not work in 9.8

rahul_koul — Mon, 20 Oct 2014 02:48:47 GMT

Re: zero-it portal does not work in 9.8

lonnie_3404113 — Wed, 22 Oct 2014 22:21:02 GMT

Note, I tried this today and it works great. Thanks.

Re: zero-it portal does not work in 9.8

david_stone_635 — Mon, 27 Oct 2014 00:18:37 GMT

Hi,
Im a partner and have access to downloads, forums etc... but cannot login to support.ruckuswireless.com to view the solution.
Any idea what I have to do??

Re: zero-it portal does not work in 9.8

cordelia_cordel — Mon, 27 Oct 2014 14:08:21 GMT

Hi David, can you be a little more specific -- do you mean you cannot access the knowledge base? In any case, please call tech support using the information here: https://support.ruckuswireless.com/contact-us

Re: zero-it portal does not work in 9.8

david_stone_635 — Mon, 27 Oct 2014 14:29:55 GMT

All sorted.
The knowledge base (which I have access to) linked to an article on support.ruckus that I could not log into as it did not acecpt my username/pass.
Solution was to use the login link from the partner portal to support first.
Then the link worked fine.

Rahul Koul linked to the article previous.
Is there a more concise article (maybe with screen grabs) on how to set the new Zero-IT On-boarding Portal

Re: zero-it portal does not work in 9.8

cordelia_cordel — Mon, 27 Oct 2014 14:32:07 GMT

Hi David, I'll look into it and see if we have or can fill that knowledge gap.

Re: zero-it portal does not work in 9.8

rahul_koul — Tue, 04 Nov 2014 15:22:51 GMT

Hi David,

Please check this out:

https://support.ruckuswireless.com/an...

I think this is probably what you are looking for.

-Rahul

Re: zero-it portal does not work in 9.8

david_stone_635 — Tue, 04 Nov 2014 22:46:23 GMT

Thanks - that is exactly what I was after.
Will implement this week.