topic Re: R600 failure upgrade firmware on zd1200 in ZoneDirector

R600 failure upgrade firmware on zd1200

laudir_moura — Sun, 19 Jul 2020 23:19:54 GMT

Re: R600 failure upgrade firmware on zd1200

sanjay_kumar — Mon, 20 Jul 2020 02:55:42 GMT

Hi Laudir,

Is this a new AP which you are trying to connect to the ZD?
Or it is connected and unable to upgrade?
What is the software version on the ZD and the AP?
Is the AP and ZD on same location or remote location?

Re: R600 failure upgrade firmware on zd1200

laudir_moura — Mon, 20 Jul 2020 09:50:33 GMT

Good morning, the APs were connected during the update of the ZD1200, the current version of the ZD is 10.4.0.0 and before it was in version 9. After the update of the ZD the APs are only updating firmware all the time and the status is in red.

Re: R600 failure upgrade firmware on zd1200

sanjay_kumar — Mon, 20 Jul 2020 10:04:31 GMT

Hi Laudir,

What was the exact version of ZD before upgrading to 10.4?

Can you ping the AP's IP? If yes, try to login to the CLI and check the software version with the command "get version".

Re: R600 failure upgrade firmware on zd1200

sanjay_kumar — Mon, 20 Jul 2020 10:07:59 GMT

Hi Laudir,

ZD should be in minimum 10.2 version if you want to upgrade to 10.4 release.
If the ZD is in 9.x or below 10.2 version, I believe the APs will not be able to upgrade to 10.4.

You might need to upgrade the APs manually.

Check out the below release notes for the supported upgrade path.
https://support.ruckuswireless.com/documents/3162-zonedirector-10-4-ga-release-notes/download

Re: R600 failure upgrade firmware on zd1200

laudir_moura — Mon, 20 Jul 2020 10:09:21 GMT

I don't remember what version were, when I try ping on APs IP doesn't work.

Re: R600 failure upgrade firmware on zd1200

sanjay_kumar — Mon, 20 Jul 2020 10:16:04 GMT

Hi Laudir,

What is the LED status on the AP?
Power off the AP for a minute and turn it on and see if there is any changes.

If not, then try doing a factory reset.

Re: R600 failure upgrade firmware on zd1200

laudir_moura — Mon, 20 Jul 2020 10:16:18 GMT

Can I try to downgrade to version 10.2.x.x?

Re: R600 failure upgrade firmware on zd1200

sanjay_kumar — Mon, 20 Jul 2020 10:19:51 GMT

Downgrading the ZD will default it. You will lose all the configuration.
However, you can downgrade to the previous version, but I do not recommend it since it is on 9.x version.

I doubt that the ZD in 10.4 will allow the downgrade to 9.x version.

Re: R600 failure upgrade firmware on zd1200

laudir_moura — Mon, 20 Jul 2020 10:46:06 GMT

I downgraded it, let's see if it works

Re: R600 failure upgrade firmware on zd1200

laudir_moura — Mon, 20 Jul 2020 14:10:18 GMT

Which version should I update the APs for ZD to recognize them?

Re: R600 failure upgrade firmware on zd1200

laudir_moura — Mon, 20 Jul 2020 14:18:54 GMT

Yes Got it! I updated the APs manually to version 110.0.0.0.2005 and ZD recognized them all. Thank you very much for your patience and support.

Re: R600 failure upgrade firmware on zd1200

sanjay_kumar — Tue, 21 Jul 2020 02:48:20 GMT

Hi Laudir,

Glad to hear that the issue is resolved.