topic iphone 4 can't connect to SSID in ZoneDirector

iphone 4 can't connect to SSID

lonnie_3404113 — Wed, 02 Apr 2014 12:27:00 GMT

Our company has a couple iphone 4's that can't seem to use the wireless profile. Iphone 3gs and 5 work fine. The 4's are redirected to the user login and can enter credentials, but then nothing happens.

Ideas?

Re: iphone 4 can't connect to SSID

keith_redfield — Thu, 03 Apr 2014 05:26:23 GMT

Hi Lonnie,

Without a lot more detail (is this a new problem, version of ZoneFlex, WLAN config, etc) - hard to say what's going on. But the iPhone 4 does have some reported issues that may apply: https://discussions.apple.com/thread/...

Re: iphone 4 can't connect to SSID

monnat_systems — Thu, 03 Apr 2014 15:07:55 GMT

Hello Lonnie,

With limited info and with assumption that Other devices like windows Laptops and smartphone work ok, would like to suggest some steps to narrow down the issue:

1) what is the status of client on ZD when they fill their credentials but nothing happens? If they are authorized then close the window and try a new one to see if it works or not OR when "nothing happens" on the browser just remove the current URL and go to any website.
2) if above step fail then try a different browser on Iphone 4.

Best of luck.

PS: I am not a Iphone user