topic Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller. in ZoneDirector

ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Fri, 10 Jul 2020 16:24:18 GMT

I need help, ruckus r510 not adopt with ruckus zonedirector 1200 controller.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

sanjay_kumar — Mon, 13 Jul 2020 03:30:19 GMT

Hi Maykeling,

There maybe different reasons why an AP is not joining the controller:
1. AP License is not enough in the ZD.
2. ZD firmware is new\old with the AP firmware.
3. AP firmware.
4. AP is not able communicate with the ZD.
5. AP is unable to get the config from the ZD.

It would be best to contact our support team so that they can help on this.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Mon, 13 Jul 2020 15:02:31 GMT

I have 15 licenses available in the ZD

Download the firmware 104.0.0.0.1347 for the AP, but it does not connect to the ZD.

Olnly the AP r510 do not connect the r300 and r310 I have no problems.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

syamantakomer — Mon, 13 Jul 2020 15:24:31 GMT

Hi Maykeling,

Could you confirm the ZD version as well.

Also try SSH into the AP and run below commands.

get version
get director ip
ping xxx.xxx.xxx.xxx
set director ip xxx.xxx.xxx.xxxx
reboot

*Where x.x.x.x is the ZD's IP address.

Regards,
Syamantak Omer

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Mon, 13 Jul 2020 15:48:35 GMT

The ZD 1200 Version is 10.1.2.0 build 251

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

syamantakomer — Mon, 13 Jul 2020 16:14:15 GMT

That is a compatible version with R510.

Try a factory reset on AP and run the command I have provided on my last comment.

Regards,
Syamantak Omer

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Mon, 13 Jul 2020 16:17:48 GMT

I ́m going to proceed with the indicated and I tell you.

Thank you

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Tue, 01 Sep 2020 16:53:44 GMT

sorry, I couldn't answer before.

perform the tests and it does not connect with the controller, I show you the configuration.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

syamantakomer — Tue, 01 Sep 2020 20:20:06 GMT

Hi Maykeling,

Could you check and make sure ZD has licenses and auto AP join approval is enabled.

Could you share the output of below command.

get director

get syslog log

Regards,
Syamantak Omer

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Tue, 01 Sep 2020 22:20:58 GMT

If you have licenses available.

I show you the results of the command.

get director

get syslog log

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

syamantakomer — Wed, 02 Sep 2020 11:37:54 GMT

Could you check if AP is configured with correct IP/subnet and the gateway?

get ipaddr wan

if it is not configured with correct IP/subnet/gateway, please correct the configuration on DHCP side or staticaly assign the correct IP.

set ipaddr wan IP_ADDR SUBNET GATEWAY

Also make sure port mentioned on below article are open on all the firewall/gateway between ZD to AP.

https://support.ruckuswireless.com/articles/000004485

Regards,
Syamantak Omer

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Wed, 02 Sep 2020 15:49:57 GMT

If my IP parameters are configured correctly, I have everything static. I'll check the ports part.

the error that the logs shows is blocking?

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Wed, 02 Sep 2020 15:56:17 GMT

The strange thing is that it only happens with the r510, the r310 connect perfectly.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

sanjay_kumar — Thu, 03 Sep 2020 03:03:42 GMT

Hi Maykeling,

It would be best to open a support case so that our technical team can assist you on this.
We need to check what is happening in R510 and why it is not able to connect.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

syamantakomer — Thu, 03 Sep 2020 15:53:13 GMT

Hi Maykeling,

I am agree with Sanjay!

One more thing is worth checking before you contact support, AP country code settings and ZD country code setting.

Run below commands on AP.

get countrycode

get boarddata

Regards,
Syamantak Omer

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Thu, 03 Sep 2020 16:01:55 GMT

Thank you very much for your help, I show you the result of the commands.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

syamantakomer — Thu, 03 Sep 2020 16:07:16 GMT

Is you controller running on US country code? If yes, then I don't see any issue.

Please open a case with support.

Regards,
Syamantak Omer

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Thu, 03 Sep 2020 16:36:51 GMT

perfect validate in the controller, thank you very much for the support.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

maykeling_romer — Thu, 03 Sep 2020 22:50:04 GMT

Validate in the controller and has country code GT of Guatemala.

Re: ruckus r510 not adopt with ruckus zonedirector 1200 controller.

syamantakomer — Fri, 04 Sep 2020 11:32:24 GMT

Hi Maykeling,

This is why AP is not connecting to controller.

AP is purchased with US product/part number "901-R510-US00" and ZD is configured with different country code than US.

You have two options to fix this issue.

Return the APs to the reseller and purchase the APs with "901-R510-WW" code.
Change the country code of ZD from GT to US (Strongly NOT recommended, as it may be against your local country telecommunication regulatory rules).

Regards,
Syamantak Omer