topic Why you cannot block or ban a guest computer in ZoneDirector

Why you cannot block or ban a guest computer

itdept_head_me — Thu, 10 Dec 2020 03:52:11 GMT

if you have a web portal with allocated password...

When the "guest" joins the wifi point under the zonedirector (10.4.1.0 build 226)

they CANNOT ever be banned or blocked!!!

clicking on "delete" or "block" in the zone director

does nothing & they remain connected and with access for the life of the certificate age they were given.

why?

Re: Why you cannot block or ban a guest computer

syamantakomer — Thu, 10 Dec 2020 16:42:22 GMT

Hi,

Could you check how many clients are already in block list of the ZD.

It is possible that you may be reaching the maximum limit of blocking client on blocklist.

Re: Why you cannot block or ban a guest computer

itdept_head_me — Fri, 11 Dec 2020 01:07:18 GMT

I don't have any clients in the "block list"...

maybe on a daily basis 1-2 whilst disciplinary measures are being dealt with....

since this network is for guest access only, so no staff should be on it ,unless they mis-apropreated a guest pw.

that's how i found it..... we had no "guests" in our business, but 2 people logged on.

when i tried to block/ ban them , I got the massages asking are you sure you want to block/ban m.a.c xyz

answering yes.. did not do a thing....

there are no "AD" connections to this wifi point.. and the only pw is allocated by IT...

Re: Why you cannot block or ban a guest computer

syamantakomer — Fri, 11 Dec 2020 18:50:01 GMT

Hi,

You should be able to block the client if total number of blocked clients are less than 150.

Please go to Services & Profiles >> Access Control >> Blocked Clients >> Check if there are any MAC addresses listed.

Re: Why you cannot block or ban a guest computer

itdept_head_me — Mon, 14 Dec 2020 01:33:44 GMT

I'm not in the habit of being questioned about my ability on how to use Ruckus equipment, Once I have CLEARLY STATED NOTHING IS BLOCKED.

ONCE AGAIN NOTHING IS IN THE BLOCKED CLIENTS LIST

There is nothing wrong with my eyes.

it shows "No Data Available" 0-0 of 0 shown.

Even if the list was full, it is STILL a bug :

1 .in not reporting that the item cannot be blocked (list full)

2. What has the list full got to do with "deleting" a client?

Re: Why you cannot block or ban a guest computer

syamantakomer — Mon, 14 Dec 2020 13:27:26 GMT

Hi,

It wasn't my intention to question your abilities. Sorry if you felt like that.

In the public forum it is important to understand issues by getting more information. As much as info you provide, it will be easier for forum members to help from their past experiences.

Please feel free to open a support case and support team will troubleshoot this further.

Re: Why you cannot block or ban a guest computer

itdept_head_me — Wed, 16 Dec 2020 09:43:16 GMT

ok... looking into this further...

it works on some pages of the web interface.. but not on others.

so wireless lans,

display lan

select client tab

highlight target

select " delete" ,"block"

it wont work......

BUT

you go to the

" clients"

"wireless clients"

"Active clients"

"block"/"delete" and it functions correctly