topic Re: Unable to access Director Login Page in ZoneDirector

Unable to access Director Login Page

corey_arndt — Fri, 26 Jun 2020 17:45:35 GMT

I am trying to log into the Zonedirector 1100. When I type in the IP Address of the zone director I am redirected to http://x.x.x.x/ToHttps.jsp.

I have tried using IE, Firefox, Chrome, Edge and all behave the same
I have rebooted the zonedirector and I have tried logging in via the wired network.

any suggestions?

Re: Unable to access Director Login Page

syamantakomer — Fri, 26 Jun 2020 18:07:14 GMT

Hi Corey,

It seems ZD's management ACL is enabled and it is not letting you access the GUI.

If you know what IP/subnet is allowed on management ACL then you can access the ZD.

If not, you have to access ZD using it's console port and disable the management ACL.

Refer below article for more information.

https://support.ruckuswireless.com/articles/000001541

Regards,
Syamantak Omer

Re: Unable to access Director Login Page

tommy_galuszka — Sat, 11 Jul 2020 22:37:34 GMT

Easiest way to fix this is to upgrade its firmware to I believe anything after 9.8 via tftp. I have had this happen on older zd1100s that were firmware neglected.

Re: Unable to access Director Login Page

syamantakomer — Wed, 15 Jul 2020 12:03:30 GMT

Hi Tommy,

What you are referring is a different issue with ZD 9.5 version where TLS 1.2 cipher suite is not supported, so modern browsers will not allow a connection (modern browsers stopped TLS 1.0 long back) and you get an error on page ,when you access it.

Regards,
Syamantak Omer