topic Re: calculating total support/license cost in ZoneDirector

calculating total support/license cost

charles_sprickm — Wed, 26 Jul 2017 07:15:58 GMT

Looking at a ZD 1200 with 7 APs. I'm comparing to an existing Meraki install with 5 APs. The latter is easy - $100 per AP/year for support/updates. What would be the cost on the Ruckus solution? I believe I need licensing on the ZD (is this one-time or recurring?) and then a support contract to access firmware updates. I see I can buy Ruckus from various vendors online, but I assume licensing and support is handled direct. Knowing the cost without a lengthy sales pitch would be helpful in comparing the two options.

Thanks!

Re: calculating total support/license cost

martin_martin — Wed, 26 Jul 2017 07:46:16 GMT

Hi Sporkman,

The forum is more used for support queries.

If you have sales / pricing questions, please contact your local ruckus dealer, or Ruckus on +1 (650) 265-4200

Kind regards
Martin

Re: calculating total support/license cost

monnat_systems — Wed, 26 Jul 2017 07:48:54 GMT

solution cost is made up of 4 parts:

1) hardware (AP + controller + accessries)
2) Lic (you need to buy 2 per AP lic)
3) Support pack/AMC/ Recurring cost - this is optional however good to have in case of important and critical install. if you don;t take this, you loose on advance replacement, software upgrade and Technical support from Ruckus and you are on your own with kit.
4) Implementation cost: this is billed by partner who does the install depending on scope of work and type of install.

Re: calculating total support/license cost

monnat_systems — Wed, 26 Jul 2017 07:50:29 GMT

lic is one time
support pack or AMC is recurring with 1, 3 and 5 years terms..
for estimate... better get in touch with sales guy with Ruckus

Re: calculating total support/license cost

charles_sprickm — Thu, 27 Jul 2017 04:04:58 GMT

Hmm. Not even a hint? We don't have a reseller, generally deal with used equipment. I hate having to pick up the phone for this info in the 21st century. 7 APs, ZoneDirector 1200, licensing and premium support, this must be a line item someone can quote no?

Re: calculating total support/license cost

martin_martin — Thu, 27 Jul 2017 10:18:03 GMT

Sorry, this is only done via phone or via reseller.

regards
Martin

Re: calculating total support/license cost

charles_sprickm — Thu, 27 Jul 2017 18:40:23 GMT

One last question then - I'm finding some prices online. For ongoing software entitlements, is the requirement one per AP? If so, what I'm seeing suggests that the per-AP support cost exceeds Meraki's licensing/support/cloud cost.

That said, where does one find a reseller? Do the online vendors I see selling gear qualify as official resellers that can explain support/licensing rules?

Re: calculating total support/license cost

robert_lowe_722 — Sat, 29 Jul 2017 18:46:37 GMT

Base support for ZD1200 includes 5 licenses as does the support license so base + 2AP licenses & support licenses.

Find a partner here: https://www.ruckuswireless.com/buy

or here 🙂 : http://bfy.tw/D6bC