topic Status of ZD1200 and support lifetime in ZoneDirector

Status of ZD1200 and support lifetime

brian_hoyt_6612 — Wed, 17 Jun 2020 16:48:09 GMT

Just curious if there is a current document describing the status of ZD1200 and its support lifetime?

Re: Status of ZD1200 and support lifetime

michael_brado — Wed, 17 Jun 2020 20:53:26 GMT

Targets are uncertain but I do believe we are planning a higher performance ZD1200 model, but some ways off.

Re: Status of ZD1200 and support lifetime

brian_hoyt_6612 — Wed, 17 Jun 2020 22:03:09 GMT

I am being offered a 5 year service contract on my existing ZD1200 that is already 5 years old. Just trying to get a feeling if there is a official supported lifetime documented somewhere? It is hard to tell via the new website if it is even still for sale?

Re: Status of ZD1200 and support lifetime

syamantakomer — Thu, 18 Jun 2020 10:31:56 GMT

Hi Brian,

ZD1200 is still on sale and is not an EOL device yet.

Purchasing 5 year service contract means you will receive below benefits.

Premium access to Ruckus support portal, firmware download, document, articles, etc.
Advance replacement, in case of hardware failure.
24*7 support for product (hardware/software/feature) related issues/queries.
Eligibility for new firmware downloads and controller upgrade.

Regards,
Syamantak Omer

Re: Status of ZD1200 and support lifetime

karthik — Thu, 18 Jun 2020 20:31:11 GMT

Hi Brian,

Pardon for website confusion. But support.ruckuswireless.com hasn't changed and you can find all products we support or EoSL there.

We are selling ZD1200 today / is not End of Sale yet. Pl refer to the support policy document at https://support.ruckuswireless.com/articles/000001322. Once EoS announced 6+60 months of support time period available.

Hope that helps,
Thanks
Karthik.