topic Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated? in ZoneDirector

Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

geoffrey_ma — Mon, 16 Sep 2013 10:23:49 GMT

My users are given a Batch DPSK when they enrol at the school. Unfortunately, some of them can't find some of the characters on their device's keyboard. For example, ` (Grave Accent) is not available on some devices. They also get confused between I, i, L, l, O, o, 0 (Zero).

Is there a way to limit the characters that the ZoneDirector will use when generating the keys? I'd like to remove the hard-to-find ones, as well as those which are ambiguous!

Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

primoz_marinsek — Mon, 16 Sep 2013 13:27:07 GMT

Wouldn't it be better if you make a new WLAN with simple WPA2/AES, for clients that can't use Zero-IT?

There aren't that many devices that don't.

Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

david_stiff_578 — Mon, 16 Sep 2013 20:50:23 GMT

Geoffrey - Thank you for the great usability enhancement! I will put this on our feature request list to be evaluated for a future release. This is a very timely request as I'm currently hearing the same request from our Sales Engineers.

One reason our customers like D-PSK is that it's use does not require a radius server. D-PSK provides the unique key per user that makes is more secure than a simple PSK and make is easy to administer with auto-expiration times and the ability to revoke a single user's key.

Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

ryan_klingaman_ — Mon, 03 Mar 2014 17:31:12 GMT

I would like this flushed out as well as we use D-PSK for devices that don't support 802.1x which also doesn't support Zero IT.

On a college campus we have all sorts of "home" devices that don't really work on an enterprise network and the challenge has been getting them connected. At the moment they log in to get D-PSK key have to ignore the download and click on the link at the bottom to manually get the key. Then they have to attempt to recognize and find all the characters from the key.

Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

jelle_alten_606 — Fri, 14 Mar 2014 18:00:13 GMT

Quite often, you can copy the key from the interface on the device, and paste it when entering the key in the wifi settings. Is that not the case? Some devices might not support that though...

Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

trevor_stevens_ — Tue, 08 Apr 2014 09:13:18 GMT

Hi David, was a feature request opened for this request? I have a school making use of DPSK and they have the same issue.

Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

michael_brado — Mon, 02 Jun 2014 22:10:53 GMT

FR-1088:
Change DPSK so that certain characters are not used, e.g. apostrophes vs accented (' or ') `( or `)

Tell your VAR or Ruckus SE to VOTE in order to add visibility to this Field Request.

Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

stephen_hall_60 — Fri, 21 Sep 2018 03:26:38 GMT

any update on this? it would be a really nice and helpful feature if we could specify / limit the character set, ie only generate with letters and numbers. this would really make dpsk much more useful/powerful

Re: Users can't find characters in DPSK password on their keyboard. Can we limit the characters when DPSK are generated?

newsfool — Tue, 16 Oct 2018 01:14:46 GMT

I'm using SmartZone 3.6.2 and the ability to restrict DPSK passwords to simple characters or just numbers is available.