topic Re: Support Service in ZoneDirector

Support Service

fire_cheng — Fri, 20 Dec 2019 05:45:04 GMT

My support service hasn't expired yet, why is the status showing disabled
Current version 9.8.0.0.203
Will this affect the upgrade?

Re: Support Service

sanjay_kumar — Fri, 20 Dec 2019 06:45:28 GMT

Hi Cheng,

It could be various reasons. I would suggest you to reach out to our support cent with controller serial number and the purchase order so that we can check and help you.

Re: Support Service

fire_cheng — Fri, 20 Dec 2019 08:08:38 GMT

It's really bad. I'm in Shanghai, China. It seems that the service calls will be transferred, because the spoken English is not good.

Re: Support Service

sanjay_kumar — Fri, 20 Dec 2019 08:10:30 GMT

Create a case from the below link and the Welcome center will assist you.
https://support.ruckuswireless.com/case_management

Re: Support Service

syamantakomer — Fri, 20 Dec 2019 13:28:07 GMT

Hi Cheng,

Try to download the support entitlement file from below link (login required to support portal and you have to use the correct ZD serial number) and upload on controller.

https://support.ruckuswireless.com/entitlement_file

If that do not solve your issue, please follow the suggested by Sanjay.